Key Indicators of a Service Culture
- People take responsibility.
- There are few barriers to communication.
- People are responsive to and respectful of the needs of internal and external customers.
- People are friendly, respectful, and courteous toward each other.
- Front-line staff frequently ask if they can be of service.
- People smile and look like they enjoy their work.
- People continuously look for ways to improve.
- Staff feel empowered to act.
- People receive positive feedback from colleagues.
- Customers are pleased after interactions with staff.
- Administrators and staff work to improve service.
- Everyone works to identify and prevent problems.
- People work to develop customer-oriented systems, policies and procedures.
- Staff anticipate the needs of their internal and external customers.
- Staff show appreciation of a diverse workforce and welcome new ideas.