Aguilar, L. and L. Stokes. Multicultural Customer Services: Providing Outstanding Service Across Cultures. Chicago, IL: Irwin Professional Publishing/Mirror Press. 1996.

Althen, G. American Ways—A Guide for Foreigners in the United States. Yarmouth, ME: Intercultural Press. 1988.

Alvarez, M., J. Hampton, M. Hawk, and S. Hernandez. Dictionary of Herbal Remedies Used by Migrant Farmworkers. Austin, TX: National Migrant Resource Program, Inc. 1990.

Asante, M.K. and W.B. Gudykunst, eds. Handbook of International and Intercultural Communication. Newbury Park, CA: Sage Publications. 1989.

Brislin, R.W. and T. Yoshida. Improving Intercultural Interactions: Modules for Cross-Cultural Training Programs. Newbury Park, CA: Sage Publications. 1994.

Culturally Responsive Services for Children and Families: A Training Manual for Health and Education Service Providers. Southwest Communication Resources, P.O. Box 788, Bernanillo, NM 87004. 1993.

Doak, C.C., L.G. Doak, and J.H. Root. Teaching Patients With Low Literacy Skills. Philadelphia, PA: J.B. Lippincott Company. 1985.

Edwards, S. The Student Health Center as Multicultural Catalyst. JACH. 1994. 42:225-228.

Eliades, D. C. and C.W. Suitor. Celebrating Diversity: Approaching Families Through Their Food. Arlington, VA: National Center for Education in Maternal and Child Health. 1994.

Eliason, M. Who Cares? Institutional Barriers to Healthcare for Lesbian, Gay, and Bisexual Persons. New York: National League for Nursing Press. 1996.

Enhancing Cultural Awareness and Communication Skills: A Training Program for Health Care Providers and Educators. Memphis, TN: Center for Research on Women, Memphis State University. 1989. 1 manual, 1 videotape.

Galanti, G.A. Caring for Patients from Different Cultures: Case Studies from American Hospitals. Philadelphia, PA: University of Pennsylvania Press. 1992.

Gonzalez, V. M., J.T. Gonzalez, V. Freeman, and B. Howard-Pitney. Health Promotion in Diverse Cultural Communities. Palo Alto, CA: Stanford Health Promotion Resource Center. 1991.

Gropper, R.C. Culture and the Clinical Encounter: An Intercultural Sensitizer for the Health Professions. Yarmouth, ME: Intercultural Press, Inc. 1996.

Howe-Murphy, R., H. Ross, R. Tseng, and R. Hartwig. Effecting Change in Multicultural Health Promotion: A Systems Approach. Journal of Allied Health. 1989. Spring 291-305.

Kreps, G.L. and E.N. Kunimoto. Effective Communication in Multicultural Health Care Settings. Thousand Oaks, CA: Sage Publications. 1994.

Kus, R., ed. Keys to Caring: Assisting Your Gay and Lesbian Clients. Boston, Mass: Alyson. 1990.

Lynch, E.W. and M. Hanson. Developing Cross-Cultural Competence: A Guide for Working with Young Children and Their Families. Baltimore, MD: Paul H. Brookes Publishing Co., Inc. 1992.

Randall-David, E. Culturally Competent HIV Counseling and Education. Rockville, MD: Maternal and Child Health Bureau, U.S. Department of Health and Human Services. 1994.

Randall-David, E. Strategies for Working with Culturally Diverse Communities and Clients. Washington, DC: Association for the Care of Children's Health. 1989.

Rodriguez de Bittner, M. and R. Michocki. "Establishing a Pharmaceutical Care Database." J. AphA. 1996. NS36:60-69.

Spitzberg, B.H. and W.R. Cupach. Interpersonal Communication Competence. Beverly Hills, CA: Sage Publications. 1984.

Stern, Phyllis, ed. Lesbian Health: What Are the Issues? Washington, DC: Taylor and Francis. 1993.

Storti, C. The Art of Crossing Cultures. Yarmouth, ME: Intercultural Press. 1989.

Texas Center for Infectious Disease. Cultural Competence Assessment for Texas Center for Infectious Disease. Texas Department of Health. (n.d.)

Wick, J.Y. Culture, Ethnicity, and Medications. J.APhA. 1996. NS36:556-563.

For further information, an extensive annotated bibliography regarding culturally competent services is available from the National Center for Education in Maternal and Child Health at Georgetown University (www.ncemch.org).