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Performance Management >> Position Expectations

 

Typical Behaviors for Three Levels of
P & S Position Expectations

Generalist

Civil and Respectful Interactions

Demonstrates respect for all members of the University community in the course of performing one’s duties and in response to administrators, supervisors, coworkers, and customers.

Readily provides and accepts support and assistance in a professional and friendly manner.  

Provides advice when requested and/or appropriate in a constructive and helpful manner.

Contributes to an overall pleasant work and team environment in both actions and speech

Typical behaviors might include,

• Is approachable
• Is cooperative
• Interacts well with coworkers, clients and customers
• Provides direction in a supportive and respectful manner
• Accepts direction and instruction
• Greets coworkers, clients and customers in a pleasant manner

Diversity and Inclusion

Welcomes the richness of talent from a diverse workforce and recognizes that diversity brings stimulation, challenge, and energy that contribute to a productive and effective workplace.

Is willing to share with and learn from others who may not share common backgrounds or experiences.

Is open to and accepting of new and/or alternative approaches, methods and solutions to workplace issues.

Typical behaviors might include,

• Welcomes new employees and orients them to office procedures 
• May initiate, coordinate or participate in office interactions and special events 
• Recognizes behaviors and/or situations that may make others uncomfortable and addresses them with thoughtful consideration
• Speaks up when they experience behaviors and/or situations that they identify as inappropriate

Leadership Accountability

Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement.

Demonstrates good stewardship.

Typical behaviors might include,

• Is responsible in the use of unit resources and materials; reports misuse to the appropriate authority
• May suggest methods to improve service and productivity

Learning and Professional Development

Seeks opportunities to enhance one’s own professional knowledge, skills, and abilities as they relate to one’s current position and/or to prepare for potential future roles and overall career development.

Demonstrates a willingness to learn.

Welcomes learning new duties, tasks and changes in procedures and processes that improve the workplace.

Typical behaviors might include,

• Takes the initiative to acquire additional knowledge and experience
• Assists coworkers in learning new skills; may serve as a mentor
• Serves on University committees as opportunities arise
• May devise methods to improve service and productivity
• Accesses SkillSoft; attends UI Learning and Development opportunities

Managerial

Civil and Respectful Interactions

Establishes and maintains standards of collaborative interaction among peers and employees that is characterized by respect, honesty and service; assures that all unit members are held to similar standards and ethics.

Sets a standard of expectations for the workplace by discussing, providing examples and consistently demonstrating behaviors that support all coworkers.

Typical behaviors might include,

• Nurtures friendly and professional relationships with all employees 
• Conducts private conversations in private
• Does not discuss other employees with their coworkers
• When behaviors that do not conform to expectations are witnessed or discovered, promptly addresses them and makes clear that they are unacceptable 
• Establishes and follows performance improvement plans, discipline or training when necessary
• Maintains high standards related to confidentiality

Diversity and Inclusion

Manages the talents, strengths and behaviors of each individual in a diverse work group, while providing each employee with the opportunity to contribute to the goals of the unit.  Works to assure that all employees are respected and treated consistent with University policies in regard to equal employment opportunity and diversity.

Ensures that the variety of skills different employees bring to the workplace are recognized, acknowledged, utilized and further developed.

Develops an awareness of diversity in the workplace and facilitates discussion of issues that affect the workplace.

Typical behaviors might include,

• Makes use of recognition programs available
• Provides fair and equitable work assignments and developmental opportunities for all employees
• Identifies and discusses with all employees their performance strengths and helps identify methods and opportunities to develop others
• Conducts or participates in recruitment and retention activities in a manner that enhances the diversity of the applicant pool
• When behaviors that do not conform to expectations are witnessed or discovered, promptly addresses them and makes clear that they are unacceptable
• Provides and supports diversity training
• Skillfully interacts with employees on difficult issues, cognizant of personal factors that may be impacting the situation

Leadership Accountability

Inspires and motivates others to high performance by exercising strong stewardship of University resources, setting expectations, measuring success through individual performance evaluations, and driving organizational results.

Consistently provides a model for productive and responsible work behaviors.

Establishes standards and measures of performance for each duty and regularly communicates with each employee regarding their performance.

Typical behaviors might include,

• Defines each employee’s duties and responsibilities clearly and explains how they relate to unit and institutional goals 
• Develops and follows performance improvement plans when necessary
• Manages release time with consideration of employees’ needs while maintaining unit productivity
• Facilitates skill development and productivity without reducing employees’ accountability for assigned tasks
• Conducts annual performance appraisals in a thorough and thoughtful manner

Learning and Professional Development

Identifies opportunities for and creates development plans that encourage employees to attend to the growth of their personal and professional capacity; engages self and staff in collective reflection of the University’s greater role in society.

Regularly meets with staff to discuss the unit’s role in the University and how its activities serve institutional goals. 

Encourages skill development and identifies and/or provides opportunities for employees’ personal career development and enhancement of the unit’s role in the institution.

Typical behaviors might include,

• Works to ensure that resources are designated for learning and development opportunities
• Seeks out professional learning and development opportunities for her/himself in order to enhance their own skills and knowledge, as well to improve the workplace
• Conducts annual performance appraisals in a thorough and thoughtful manner
• Serves on University committees as opportunities arise
• Participates in University governance

Executive

Civil and Respectful Interactions

Models and promotes systems change across campus to promote professional conduct and behavior of the highest integrity, exhibiting utmost respect for all members of the University community; demonstrates consistency of action and purpose with unquestionable forthrightness.

Creates and champions concepts, principles and programs that uphold the University’s mission and values.

Demonstrates personal and work ethics of the highest standard. 

Promptly addresses practices that could damage the institution’s reputation.

Ensures that all activities within their purview support the ideals of the institution

Diversity and Inclusion

Establishes policies and programs that demonstrate a commitment to an inclusive environment that attracts and retains a diverse workforce and nurtures a culture where every employee feels valued and is able to function at his/her best.  Assures that all leaders are accountable for developing and maintaining a diverse and inclusive work environment.

Typical behaviors might include,

• Embraces differences in the workforce
• Sets a standard of expectation and holds managers to that standard
• Models and/or ensures recruitment and retention activities that enhance the diversity of the applicant pool
• Supports programs that offer a diverse learning environment
• Establishes and/or ensures a work environment in which all employees are assigned appropriate responsibilities and offered equivalent opportunities
• Conducts open and regular communication with supervisory staff and is attuned to the work atmosphere in each unit.  

Leadership Accountability

Communicates expectations and provides support and resources that are in alignment with the vision and strategic planning of the University to foster creativity and innovation in the workplace.

Typical behaviors might include,

• Upholds Institutional rules, regulations and policies, regardless of pressures from within or without; recognizes differing philosophies, purposes or beliefs that may exert such pressure and is able to bring other parties to an acceptance and/or understanding
• Regularly discusses with supervisory staff the goals of each unit and how they support the University mission
• Provides a supportive and accepting atmosphere that encourages new ideas and suggestions
• Conducts annual performance appraisals in a thorough and thoughtful manner; ensures that managers conduct annual performance appraisals
• Is fiscally responsible and ensures the necessary resources to support each unit’s activities

Learning and Professional Development

Creates a culture of continuous learning through strategic planning, shared governance, innovative best practices, and the promotion of knowledge development; provides resources for and establishes expectations that managers and supervisors will act as stewards of employees’ professional development.

Typical behaviors might include,

• Provides regular information-sharing opportunities that allow give-and-take discussion among all employees
• Regularly discusses with managers and supervisors the development of their employees; works actively to obtain and provide the necessary resources for these plans
• Demonstrates an intellectually inquisitive approach to their profession, always seeking improvement of purpose and method
• Encourages participation in shared governance
• Works to ensure resources to provide employees opportunities for learning and professional development