The University of Iowa

Critical Incident Management Plan


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Infrastructure Failure

The University of Iowa campus may experience infrastructure failures or problems with the electricity, computer, steam, water, or telephone systems.   

Immediate Action 

  • Problems related to water, electricity, or steam, call:
    Facilities Management Work Control Center at 335-5071  
  • Problems related to the telephone systems, call:
    Information Technology Services (ITS) at 335-2949 
  • Problems related to computer systems, call:
    ITS at 384-4357  


The first responders, either Facilities Management or ITS, will determine whether a critical incidents exists, will report to the appropriate department heads and, in the event that a critical incident exists, the Assistant Vice President & Director of Public Safety will notify the Vice President for Student Life who will convene the Critical Incident Management Team (CIMT).