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Student Survey Results: Electronic Communications Review October 2005

Author: ITS Campus Services
Responses Received: 1038

The full survey details including additional graphs, "other" fields and comments are available here.

• Electronic Communications
• Security
• Calendaring/Scheduling Features
• Mobile Devices: Cell Phones and Personal Digital Assistants (PDAs)
• Instant Messaging
• Demographics
• Survey Results Summary Table

Electronic Communications

Methods Question:

1a) I already use or would like to use the following methods of communication:

• Blogging: A blog is a personal web journal used to share your thoughts and ideas with others
• Cell Phone Email: Ability to read email on a wireless PDA (Personal Digital Assistant), PDA phone or cell phone
• Email Lists: Ability to create large electronic mailing lists and/or newsgroups
• Student Scheduling: Ability to use an online scheduling program to request meetings with students
• Faculty/Staff Scheduling: Ability to use an online scheduling program to request meetings with faculty or staff
• Instant Messaging: Ability to read and exchange messages between two people who are online at the same time
• Personal Web Publishing space so I can create web pages
• Student Portal: One web address where students can receive University announcements, grades, email, ISIS, course materials etc.
• Text Messaging: Ability to send text messages by cell phone to other faculty, staff or students

Methods Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Student portal	546	363	83	16	13	1413	909	1021	89.0%
Instant Messaging	461	327	137	56	46	1101	788	1027	76.7%
Faculty/Staff Scheduling	386	400	150	30	30	1082	786	996	78.9%
Email lists	333	418	171	60	36	952	751	1018	73.8%
Student Scheduling	328	374	209	57	43	887	702	1011	69.4%
Personal Web Space	307	294	279	73	54	727	601	1007	59.7%
Text Messaging	272	234	265	120	116	426	506	1007	50.2%
Cell Phone Email	153	233	314	172	138	91	386	1010	38.2%
Blogging	126	197	327	178	173	-75	323	1001	32.3%

Note: The percentages listed above were adjusted to reflect the percent of "No response."

"List any other communication methods that are important to you." The full survey details including additional graphs, "other" fields and comments are available here.

Question and Results:

1b) From the above list please select your 3 most desired communication methods with 1 being the most important.

• 20.9% (1,209) Student/Staff/Faculty Scheduling
• 19.1% (1,100) Email Lists
• 18.7% (1,077) Portal (Student/Staff/Faculty)
• 14.5% (838) Instant Messaging
• 10.6% (610) Personal Web Space
• 5.7% (330) Text Messaging
• 5.2% (303) Cell Phone Email
• 3.0% (174) Blogging
• 2.3% (131) Other

Security

Question:

2a) The following are important to me:

• Encryption/Decryption: Automatic encoding of email so only the intended recipient can read it
• Digital Signatures: A method of ensuring the identity of the sender to prevent email forgery
• Spam Filtering: Protection from unwanted and potentially malicious messages
• Email Delegation Authority: Giving permission for others to read your email without sharing your password
• Email Routing: Automatically sending email addressed to my University account (firstname-lastname@uiowa.edu) to a non-UI supported email account (like Yahoo or Hotmail)
• Message Recall: Recalling a message that you have sent by mistake before it has been read

Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Spam filtering	777	206	33	3	0	1757	983	1019	96.5%
Message recall	577	350	67	13	7	1477	927	1014	91.4%
Encryption	469	394	124	12	8	1304	863	1007	85.7%
Digital signatures	343	430	201	24	6	1080	773	1004	77.0%
E-mail routing	433	293	220	44	21	1073	726	1011	71.8%
Delegation	92	165	300	235	206	-298	257	998	25.8%

Note: The percentages listed above were adjusted to reflect the percentage of "No response."

"List other features or services that are important to you." The full survey details including additional graphs, "other" fields and comments are available here.

Question and Results:

2b) Click on the down arrow and choose your 3 most desired security features with 1 being the most important.

• 32.9% (1,890) Spam Filtering
• 22.7% (1,302) Encryption/Decryption
• 20.0% (1,146) Message Recall
• 14.6% (836) Email Routing
• 7.1% (405) Digital Signatures
• 1.8% (106) Email Delegation Authority
• 1.0% (57) Other

Calendaring/Scheduling Features

Scheduling Question:

3a) I already use or would like to use an online scheduling application for:

• Scheduling meetings with instructors
• Viewing instructors' office hours
• Scheduling meetings with Academic Advisors, Financial Aid, University Counseling Service, etc.
• Scheduling meetings with other students

Scheduling Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
View office hours	530	373	69	15	10	1398	903	997	90.6%
Schedule advisors	511	350	99	27	12	1321	861	999	86.2%
Schedule instructors	438	373	129	36	21	1171	811	997	81.3%
Schedule students	314	393	220	44	23	931	707	994	71.1%

Note: The percentages listed above were adjusted to reflect the percentage of "No response."

Calendar Question:

3b) I already use or would like to use an online/computer personal calendar to:

• Keep track of my schedule
• Set personal alarms, reminders &/or alerts
• Keep track of tasks and to-do lists
• Import and view official/academic calendars
• Import and view my class schedules

Calendar Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Class schedule	521	355	82	17	21	1338	876	996	88.0%
Official events	462	385	105	27	19	1244	847	998	84.9%
Keep my schedule	480	302	132	60	25	1152	782	999	78.3%
Task list	440	315	147	61	29	1076	755	992	76.1%
Set alarms/reminders	439	311	151	65	27	1070	750	993	75.5%

Note: The percentages listed above were adjusted to reflect the percentage of "No response."

"List other features or services that are important to you." The full survey details including additional graphs, "other" fields and comments are available here.

Moblie Devices: Cell Phones and Personal Digital Assistants (PDAs)

Question:

4) I already use or would like to use my cell phone or PDA for:

• Receiving official University messages as text messages
• Email
• To-do lists
• Personal calendar
• Group calendar/scheduling

Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Personal calendar	198	264	267	132	103	322	462	964	47.9%
To-do lists	173	232	296	148	115	200	405	964	42.0%
Group scheduling	135	213	329	167	117	82	348	961	36.2%
Email	163	186	292	191	125	71	349	957	36.5%
Official text messages	87	126	275	251	215	-381	213	954	22.3%

Note: The percentages listed above were adjusted to reflect the percentage of "No response."

"List other features or services that are important to you." The full survey details including additional graphs, "other" fields and comments are available here.

Instant Messaging

Question:

5) If The University provided Instant Messaging that included virus and spam protection:

• I would use The University system for Instant Messaging with other students.
• I would use The University system for Instant Messaging with faculty and staff.
• I would use The University system to communicate with support staff, i.e., the ITS Help Desk.
• I would be happy to have my IM username be the same as my HawkID.
• I would not use University provided Instant Messaging.

Results:

	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Talk to IT support	313	400	166	69	42	873	713	990	72.0%
Talk to students	278	367	163	121	69	664	645	998	64.6%
Talk to faculty/staff	260	360	195	118	59	644	620	992	62.5%
Use Hawk ID	288	320	166	122	90	594	608	986	61.7%
Would not use	98	103	231	309	217	-444	201	958	21.0%

Note: The percentages listed above were adjusted to reflect the percentage of "No response."

6) Do you have any additional comments you would like to make about your electronic communications needs?

The full survey details including additional graphs, "other" fields and comments are available here.

Demographics

Question and Results:

Question and Results:

Question and Results:

Student Survey Results Sumary Table:

1038 Respondents

	Category	Strongly Agree (+2)	Agree (+1)	Neutral (0)	Disagree (-1)	Strongly Disagree (-2)	Wtd Score	Total Agree	Total Responses	% Agree
Spam filtering	Security	777	206	33	3	0	1757	983	1019	96.5%
Message recall	Security	577	350	67	13	7	1477	927	1014	91.4%
Student portal	Method	546	363	83	16	13	1413	909	1021	89.0%
View office hours	Scheduling	530	373	69	15	10	1398	903	997	90.6%
Class schedule	Calendar	521	355	82	17	21	1338	876	996	88.0%
Schedule advisors	Scheduling	511	350	99	27	12	1321	861	999	86.2%
Encryption	Security	469	394	124	12	8	1304	863	1007	85.7%
Official events	Calendar	462	385	105	27	19	1244	847	998	84.9%
Schedule instructors	Scheduling	438	373	129	36	21	1171	811	997	81.3%
Keep schedule	Calendar	480	302	132	60	25	1152	782	999	78.3%
IM	Method	461	327	137	56	46	1101	788	1027	76.7%
Faculty/staff scheduling	Method	386	400	150	30	30	1082	786	996	78.9%
Digital signatures	Security	343	430	201	24	6	1080	773	1004	77.0%
Task list	Calendar	440	315	147	61	29	1076	755	992	76.1%
Email routing	Security	433	293	220	44	21	1073	726	1011	71.8%
Set alarms/reminders	Calendar	439	311	151	65	27	1070	750	993	75.5%
Email lists	Method	333	418	171	60	36	952	751	1018	73.8%
Schedule students	Scheduling	314	393	220	44	23	931	707	994	71.1%
Student scheduling	Method	328	374	209	57	43	887	702	1011	69.4%
Talk to IT support	IM	313	400	166	69	42	873	713	990	72.0%
Personal web space	Method	307	294	279	73	54	727	601	1007	59.7%
Talk to students	IM	278	367	163	121	69	664	645	998	64.6%
Talk to faculty/staff	IM	260	360	195	118	59	644	620	992	62.5%
Use Hawk ID	IM	288	320	166	122	90	594	608	986	61.7%
Text messaging	Method	272	234	265	120	116	426	506	1007	50.2%
Personal calendar	Mobile	198	264	267	132	103	322	462	964	47.9%
Task list	Mobile	173	232	296	148	115	200	405	964	42.0%
Cell phone e-mail	Method	153	233	314	172	138	91	386	1010	38.2%
Group scheduling	Mobile	135	213	329	167	117	82	348	961	36.2%
E-mail	Mobile	163	186	292	191	125	71	349	957	36.5%
Blogging	Method	126	197	327	178	173	-75	323	1001	32.3%
Delegation	Security	92	165	300	235	206	-298	257	998	25.8%
Official text messages	Mobile	87	126	275	251	215	-381	213	954	22.3%
Would not use	IM	98	103	231	309	217	-444	201	958	21.0%

Electronic Communications Review
http://www.uiowa.edu/ecommunications

Contact: Romy Bolton
Senior Project Leader
Campus Services