Contact Us by E-Mail
You may be able to receive an immediate answer to your question by:
- reviewing the information below
- visiting our Frequently Asked Questions web page (Application Process, Federal PIN, My Award, Disbursement, Miscellaneous), or
- checking our site index.
2012-2013
I filed my 2012-2013 FAFSA. When will the information appear on ISIS?
2012-2013 financial aid information is not yet available on ISIS. It will be available mid-February.
How do I get the 2012-2013 Iowa Verification Form?
The 2012-2013 Iowa Verification Form will be available on ISIS beginning mid-February.
Spring 2012
Where can I get a statement indicating my 2011 tuition charges (Form 1098-T) for income tax purposes?
The University Billing Office provides 1098-T information on ISIS. Login to ISIS and select the Student Records link.
When can I expect a refund? Can I see the refund amount on ISIS??
The January U-Bill shows an estimate of all approved financial aid (except work-study). If your financial aid is available for disbursement (see requirements section of our disbursement web page), the University Billing Office will begin releasing funds for direct deposit for any excess funds on the first day of class for your enrollment period (January 17, 2012 for most students).
Refund information appears on ISIS (beginning January 17 for the spring semester). If you are viewing ISIS prior to January 17, you will not see details about the refund of excess financial aid for the spring semester.
Why don't I see all of the aid that I was expecting on my Ubill?
Information is being loaded into the system nightly. If you view your U-bill on ISIS, but don't see all of your financial aid listed, check your bill periodically if you are waiting for financial aid awards to appear.
Other possibilities for all of your financial aid not appearing on the U-bill are:
- your application/award status is not complete (check on ISIS)
- all required loan documents have not been completed (check award status on ISIS)
- you applied for financial aid as a full-time student and you are not registered full-time
- only half of your academic year aid is applied to your bill for each semester
- certain programs and/or types of financial aid require approval by another University department before funds can be released
- privately funded scholarships (i.e. Rotary Foundation, Dollars for Scholars) are applied to the U-bill after the agency/donor sends the funds to the University of Iowa Office of Student Financial Aid. Contact the donor and inform them that you have received your U-bill and ask if they need additional information to disburse the scholarship funds (PDF Form)
If you are expecting loan funds and they do not show on your U-bill, check ISIS to verify completion of your Master Promissory Note (MPN) and/or Entrance Counseling which will prevent your loans from disbursing. When in ISIS, click on the heading Student Records. Be sure you select session Fall 2011 when viewing each page. Under the Financial Aid heading, click on Loan Docoument Status. After completing the MPN or Entrance Counseling, allow a few days for received status to appear on ISIS.
How do I cancel or reduce my student loan(s)?
If you were awarded loans for the 2011-2012 academic year and you want to cancel or reduce them:
- print a copy of your award notification from ISIS (Click on the heading Student Records and find the heading Financial Aid. Make sure you select session Fall 2011 when viewing each page. Click on Award Notification and print it. Complete Section G and submit the award notification to our office. OR
- send an email to our office (financial-aid@uiowa.edu). Be sure to include your full name, student ID number, the name of the loan you are wanting to cancel/reduce, and the academic year for which you want the loan cancelled/reduced. If you are wanting a loan reduced, be very specific about the amount that you want the loan reduced to.
Due to the number of requests being received at this time, it may take up to one week for your cancellation/reduction request to be processed. Approximately one week after submitting your request, check your financial aid award on ISIS. After accessing ISIS:
- click on the heading Student Records and find the heading Financial Aid (make sure you select the correct session in the upper right corner when viewing each page, i.e. Fall 2011)
- click on the heading Award Notification.
Office of Student Financial Aid (for questions about application status, promissory notes)
Due to the volume of emails received this time of year, please allow up to three business days for a response.
University Billing Office (for questions about U-bill amount and due date, financial aid disbursement and refunds)
Student Employment (for questions about work-study and student part-time employment)
Satisfactory Academic Progress (SAP) (for questions about satisfactory academic progress and completing the SAP appeal form)