Contact Us by E-Mail
Before sending an e-mail to our office, please review the information below for answers to common questions.
My financial aid is more than my contract charges (tuition & fees, residence hall room and board) and I am expecting a refund of my excess financial aid. When can I expect the refund and can I see the refund on ISIS?
The refund information will show on ISIS. The University Billing Office will send you the refund if you have paid all of your prior session charges and are enrolled for the appropriate number of hours.
Why don't I see all the aid that I was expecting on my bill?
If you viewed your U-bill on ISIS, but don’t see all of your aid, it may be because
- all required loan documents have not been completed
- you have an outstanding balance on your University bill from a prior session
- you applied for financial aid as a full-time student and you are not registered full-time
- only half of your academic year aid is applied to your bill for each semester
- certain programs and/or types of financial aid require approval by another University department before funds can be released
- privately funded scholarship funds (i.e. Rotary Foundation, Dollar for Scholars) are applied to the U-bill after the agency/donor sends the funds to the University of Iowa Office of Student Financial Aid. Contact the donor and inform them that you have received your U-bill and ask if they need additional information to disburse the scholarship funds (PDF form).
If you are expecting loan funds and they do not show on your U-bill, check ISIS to verify completion of your Master Promissory Note (MPN) and/or Entrance Counseling which will prevent your loans from disbursing. When in ISIS, click on the heading Student Records, then under the Financial Aid heading, click on Award Summary and scroll down to Section D (Loan Document Status). After completing the MPN or Entrance Counseling, allow a few days for received status to appear on ISIS.
How do I cancel or reduce my student loan?
Most federal loan funds for Fall 2009 have been applied to your U-bill and excess funds may have been refunded to you. If you are requesting to cancel or reduce your loan, we will make the changes; however, you may be billed, on an upcoming U-bill, for all or a portion of the loan funds that you have received. If you will be billed for funds received, we will mail you a revised award notification after we have completed the process. Please be patient as this process can take two weeks. For the future, please try to notify us of any cancellations or reductions at least a month before the term begins.
If you were not able to find the information to answer your question about the disbursement of financial aid, check the University Billing Office web site for additional disbursement information.
You may want to visit our Frequently Asked Questions web page for answers to other questions or check our site index.
Office of Student Financial Aid (for questions about application status, promissory notes)
Please allow up to two business days for a response.
University Billing Office (for questions about U-bill amount and due date, financial aid disbursement and refunds)
Student Employment (for questions about work-study and student part-time employment)