Contact Us by E-Mail
You may be able to receive an immediate answer to your question by:
- reviewing the information below
- viewing our Understanding Your Award (PDF) brochure
- visiting our Frequently Asked Questions web page (Application Process, Federal PIN, Award Noficiation, Disbursement, Miscellaneous), or
- checking our site index.
Include the student name and UI ID number in all email correspondence.
I am new to the University of Iowa. What is ISIS and how do I log into the system?
Iowa Student Information Services (ISIS), http://isis.uiowa.edu, is the University of Iowa student service system where you can conduct various types of University business, including admission acceptance, checking your financial aid application/award status, and viewing your University bill. Students can provide their parents with view only guest access to ISIS.
You will need your HawkID and password to log into ISIS. If you forget your HawkID, contact Admissions at 319-335-3847 weekdays from 8 a.m. to 4:30 p.m. Central Time (excluding holidays). If you forget your password, request a Password Reset.
(When viewing Fall 2013 information on ISIS, make sure you select the Fall 2013 session in the drop down box.)
I recently submitted my Iowa Verification Form (IVF) and/or federal tax returns and they are not showing as received on ISIS. When can I expect them to appear as received?
Due to the high volume, it may take three or four business days for the receipt of the documents to be reflected on ISIS. Please check ISIS again in a few days.
Why is the left side of my award notification cut off when I view it in ISIS?
If you are using Internet Explorer as your web browser, your award notification may not display correctly. Try using Firefox or Chrome.
What are the loan fees listed on the award notification?
The federal government assesses loan fees on Federal Direct Loans. Detailed information is available on our loan fees web page.
Why is my loan document status not showing correctly in ISIS?
The Office of Student Financial Aid converted to a new computer system in March and loan document information in ISIS is still being updated. The information should be correct by mid-April.
How do I cancel or reduce my student loan(s)?
If you were awarded loans for the 2013-2014 academic year and you want to cancel or reduce them, complete the Aid Adjustment Form or send an email to our office (firstname.lastname@example.org). If emailing, be sure to include your full name, student ID number, the name of the loan you are wanting to cancel/reduce, and the academic year for which you want the loan cancelled/reduced. If you are wanting a loan reduced, be very specific about the amount that you want the loan reduced to.
It may take up to three business days for your cancellation/reduction request to be processed. Approximately one week after submitting your request, check your financial aid award on ISIS. After accessing ISIS:
- click on the heading Student Records and find the heading Financial Aid (make sure you select the correct session in the upper right corner when viewing each page, i.e. Fall 2013)
- click on the heading Award Notification.
How do I apply for financial aid for the summer session?
For financial aid purposes, the 2013 summer session is considered the final term of the 2012-2013 award year. A seperate summer application is required. Students must be registered for all summer courses prior to submitting the summer application. Additional information is available on our summer web page.
Can I see my financial aid refund amount on ISIS?
Refund information appears on ISIS. Refund information is updated nightly so, check ISIS each day for updated information. If you have specific questions about your refund, contact the University Billing Office.
Office of Student Financial Aid (for questions about application status, promissory notes)
Due to the high volume of emails being received, please allow up to three business days for a response.
University Billing Office (for questions about U-bill amount and due date, financial aid disbursement and refunds)
Student Employment (for questions about work-study and student part-time employment)
Satisfactory Academic Progress (SAP) (for questions about satisfactory academic progress and completing the SAP appeal form)