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(UI Benefits Office)
Office of the President
Funded Retirement and Insurance Committee Minutes April 6, 2012.
Meeting was called to order at 11:30 am in 302 USB.
Members in attendance:
Steve Bernholtz, Nancy Davin, Katherine Dudley, Jon Garfinkel, Matthew Glasson, Sheldon Kurtz, Heather Schnoebelen, Bernard Sorofman, Katherine Tachau, Anand Vijh, Lynn Vining and Michael Wichman
Daniel Katz, Victoria Sharp
Administrative Officers present:
Sue Buckley and Richard Saunders
Rami Boutros, Rick Borchard, Gerald Rose, Daniel Fick, Suzanne Hilleman, Debra Hughes, Susan Klatt, Christine Miller, John Swenning and Diane Wasson
- Meeting called to order at 11:35 a.m. Committee members, administration representatives, and guests introduced themselves.
- The minutes of the March 2, 2012 FRIC meeting were approved unanimously. Later in the meeting Sue Buckley clarified item 6. International Insurance to note that ”. . . international travel insurance to cover faculty & students that travel overseas.” This must be corrected as staff are also covered, “. . . international travel insurance to cover staff, faculty & students that travel overseas.”
- UI HC Update – Dr. Rami Boutros, Executive Medical Director for Off-Site Ambulatory Care Programs, gave a presentation to the committee about progress on the new Iowa River Landing Clinic for UI Health Care. The Iowa River Landing (IRL) Clinic is scheduled to open October 8, 2012, which is a non-home game football weekend. Clinical departments at the IRL will include, General Internal Medicine, General Pediatrics, Women’s Health Services, Cardiology, Cardiac Rehab, Dermatology, Diabetes Center, Gastroenterology, General Surgery, Ophthalmology, Otolaryngology, Urology, Lab/Pathology, Radiology and Pharmacy. The IRL clinic will be open to accept patients from 8:00 a.m. to 8:00 p.m. Monday through Thursday, 8:00 a.m. to 5:00 p.m. Fridays, and 8:00 a.m. until 12:00 Noon on Saturdays. Parking is available for staff and patients and will be free for patients. Dr. Boutros also mentioned that UIHC is expanding Quick Care services and will be opening a new clinic on Mormon Trek.
John Swenning, Associate Director Hospital Clinics gave a presentation about patient access, throughput and satisfaction within UI healthcare. They are developing a centralized system to manage scheduling. They are working on developing a phone tree and may not change current telephone numbers and hope to go to just one number but do not when at this point. The intention is to make it easy to make an appointment at UIHC. Mr. Swenning presented some statistics on patient scheduling call volumes, 29, 924 calls were answered by an average of 11.94 UIHC staff with 5.11% of calls abandoned by those calling in. Their goal is to reduce abandon rate to 2%. There were 119.34 calls per UIHC agent per day with an average speed of answer of 43 seconds. Overall goal is to improve access and throughput.
- Out-of-state coverage – Committee discussed individuals that are out-of-state residents and using UI Choice plan for health care. There are some issues related to coverage associated with visits to Emergency Room. Emergency Room visits are paid at Level 1, but unless admitted to the hospital, when checked out from emergency room, coverage is paid at lower level, level 2 or level 3. The traditional Wellmark model pays at Level 1 for the emergency room plus any related expenses incurred during the next seven days. This issue primarily impacts retirees that spend part of the year in Iowa and the remainder of the year in a warmer climate and employee children that are in college out of state. Committee did not identify any resolution to payment.
- CHIP 2 – Saunders provided copy of CHIP 2 survey results conducted by benefits office staff. 84 out 230 staff were called directly with questions related to why they continue to participate in CHIP 2. There appear to be many misperceptions associated with CHIP 2. Of current participants, of 87 participants that responded, 63 did not consider switching from CHIP 2 to another plan. 51 of 84 just automatically re-enrolled in CHIP 2. Primary reasons or stay in the CHIP 2 program was the perception or misperception that there are limitations on using any provider, premium, no reason, satisfied with coverage, children out of state covered, do not like UIHC, travel overseas, do not use UIHC, drug coverage, etc. The survey results showed that most current participants in CHIP 2 have the misperception that they must remain in CHIP 2 to have the option to choose any provider. The fact remains that the employee with children category is less expensive currently with CHIP 2. Committee discussed various marketing ideas to end enrollment in CHIP 2. As enrollment continues to decrease, eventually CHIP 2 coverage will no longer be available. Sue Buckley and/or Richard Saunders will contact Business School to discuss marketing communications related to continuation of CHIP 2 coverage.
- Health Insurance Plans for 2013 – at the present the committee continues to support CHIP 2 as several staff and faculty continue to enroll in that program. Committee continues to support discontinuation of Dental I and move all participants to Dental II coverage.
Meeting adjourned at 12:53 pm.
Recorder: Michael Wichman