The Behavior Risk Management (BRM) Protocol is an attempt to respond with a planned comprehensive approach to the continuum of behaviors that could lead to hostility and violence in the workplace. Although it is difficult to "predict" violent or hostile behavior, there are methods to determine the risk components of a situation. BRM takes a clinical as well as consultative approach. To get more specific information, call 335-2085.
- Information about the workplace: Behavioral risk viewed as part of a system. It is essential to understand the workplace dynamics and culture to view the individual and his/her behavior within this context. Prior to an individual evaluation, consultation with management, to gain a clear understanding of the behavior problems of the individual within the context of the work culture, is essential. An assessment of the organization is conducted; including recommendations for a safe and respectful workplace
- Information about the individual: BRM may utilize a structured questionnaire, an in-depth interview, as well as psychological tests in order to facilitate a thorough assessment of potential risk. This assessment is coordinated by Faculty and Staff Services.
- Information is shared with a Behavior Risk Management Team, which includes participants from WorkLife, Employee and Labor Relations, Faculty and Staff Disability Services, Public Safety and Faculty and Staff Services. Their role is to act as a central clearinghouse to review cases, determine next steps, and create policies.
To identify interpersonal and organizational factors related to unresolved conflict that may lead to productivity losses or problematic behavior. These span a continuum ranging from normal conflict that is not being satisfactorily resolved to violence. The entire framework of this process is to be preventative.
Conflict: Normal personal or professional disagreements that do not harm the integrity of the relationship.
Intervention: Direct coaching, mediation, workplace consultation, FSS assistance available.
Nuisance: Offensive jokes, graffiti, off-color language, gestures, unusual silence or angry outbursts, blaming
Intervention: Performance management, EOD seminars, FSS consultation
At-Risk: Odd or bizarre behavior; reports of "fear" from staff, but no specific threat
Intervention: Contact the BRM team to determine next steps
Hostility/Safety Risk: Harassment and discrimination, verbal, physical, and written threats; stalkilng; on the job intoxication or impairment
Intervention: Contact the BRM team
Violence: Physical contact with the intent to do harm to a person or property
Intervention: Call 911; contact the BRM team