FSA Frequently Asked Questions (FAQ)
Spending Account Eligible Expenses
How do I get money out of my spending account?
There are multiple ways to submit for reimbursement. you will need to follow the instructions for the process you wish to use. These can be found under "Reimbursement Rules."
If I have my payroll check direct deposited will my spending account check be direct deposited also?
No. You must indicate your preferences in the Direct Deposit area of the self-Service web site if you want to have your spending account checks direct deposited. If you change banks you must update your information.
How long does it take to get reimbursed?
How do I know if I have been reimbursed?
1) Check the “Spending Account Recap” on the Employee Self Service web site to see the payment, 2) verify payment was sent to your bank by checking the direct deposit area of the Self Service web site, or 3) check your bank account.
Why do I see a payment reflected in the spending account area of the self service site, but I haven't received a check for it.
Direct deposits are done daily; however, checks are only issued once a week. If you have direct deposit, claims and payments are processed every business day. Once your claim is processed (which can take up to a week), the payment will be reflected on the self- service web site. If you are reimbursed by check, the HR Self service site will show your account balances as they will be after your check is issued. If it has been more than two weeks since the HR Self-service site says the check was issued and you haven't yet received it, please contact the benefits office.
Why is the reimbursement amount I received different than the claim amount I submitted?
One or more of the items on the claim has most likely been disallowed because we need more information or it is not an eligible item. You will receive information and instructions through U.S. Mail.
How will I be notified if there is a problem with my claim?
Claims that do not contain required documentation will be returned to you at your home address. The mailing will include information on how to correct the problem.
If I don't want to submit the charge to my insurance company can I still get reimbursed from my spending account?
No. The IRS requires that all eligible charges be submitted to insurance before you can be reimbursed from your spending account.
Are charges reimbursed by billing date or date of service?
We reimburse based on the date of service not the billing date. In order to get reimbursed, the date of service needs to be incurred in the same year the spending account is designated for. You have until April 30 of the next year to claim expenses for the previous year’s spending account. We will reimburse after the April 30 deadline if the insurance company did not process the charges until after that date. In this case we must have 1) an EOB dated after April 30, and 2) money remaining in your previous year’s spending account.
Can I get reimbursed for more than what I have contributed towards my annual pledge?
Health Care - Yes. You can claim your annual pledge anytime during the course of the year. If you terminate employment during the year, expenses must be incurred prior to the last day of the month in which you terminate to be eligible for reimbursement. Please remember that you can only be reimbursed up to the amount in your account as of your last regular paycheck. If you have been reimbursed more that you have contributed at the time of the termination, you will be required to repay the University.
Dependent Care - No. You can only be reimbursed what you have actually contributed so far in the year.
Are educational classes/lessons/day camps reimbursable out of the Dependent Care account?
Yes. The classes/lessons/day camp must be during the time that the parents are at work and they would otherwise be under the care of a sitter or after-school program.
If I change daycare providers may I make changes to my spending account?
Yes. The change will become effective the first of the month following the date of the event.
What needs to be on a daycare receipt?
Dates of care, name of provider, total amount paid, signature of provider, indication that receipt is for childcare and indication of who paid for or received the services.
How can orthodontia treatment be reimbursed?
Charges for the down payment of orthodontia care are reimbursable immediately or as services are received. The majority of the time you are obligated to make a down payment plus the first payment of the monthly payment plan. You can be reimbursed for this right away. Then, as you make payments, you can turn in the payment receipt each month until the orthodontia treatment is complete.
If I terminate my employment, how long do I have to claim any money left in my spending account?
Dependent Care - All services must have occurred by December 31. Any funds not claimed by April 30th of the following year will be forfeited.
Health Care - When terminating employment, expenses must be incurred prior to the last day of the month in which you terminate to be eligible for reimbursement. You have until April of the following year to submit any claims for services incurred prior to your termination date. Any services incurred after your termination date will not be reimbursable under this program. All funds remaining after April of the following year are forfeited to the University.