The How and What of Effective Communication
for Front-Line Supervisors
Course #259
Advertising Description:
The responsibility of supervising people to get work done may be the most challenging and the most rewarding part of your job. Developing effective communication with your staff is a key to their success, your success and the success of your unit.
Key Topics:
- Communication -- listening and sending -- is a supervisor's most powerful tool
- What you need to communicate to every employee
- Giving messages that are difficult to hear so that they are understood
- Coaching -- the most satisfying part of your job
Objectives:
- Use positive strategies to listen and send messages to your staff.
- Develop the messages you need to consistently send to your employees.
- Deliver difficult messages clearly and concretely.
- Develop a coaching style that respects and supports a staff member's performance change.
Participants (audience course is aimed at):
Front-line supervisors with line or functional supervision, and with no budgetary or strategic planning responsibilities.