Introduction to Conflict Management for Supervisors
Course # 612
Supervisors deal with conflict every day. This course highlights the positive effects conflict can have in a work environment and prepares supervisors to manage these conflicts directly and effectively. Topics include characteristics of conflict, conflict management styles, communication skills, and different options for resolving conflicts.
Objectives: (At the end of this course participants will be able to)
- Develop insights into different approaches to conflict
- Increase communication skills
- Understand options for conflict management
Participants: (audience course is designed to reach)
This is an elective course for the Supervising @IOWA certificate program. It is intended for UI faculty and staff supervisors. All Supervising @IOWA elective courses are open to all supervisors regardless of participation in the certificate program.
Supervising @IOWA is designed for relatively new supervisors or as a comprehensive overview for more experienced supervisors that focus on the everyday practices that create a productive and respectful work environment. All UI supervisors are welcomed to enroll in the program. Visit Supervising @IOWA to learn more about the program.