Common Questions

General Questions

How do I contact the University Billing Office?
Am I eligible to be assessed tuition as an Iowa resident?

Billing Questions

How much will I owe?
When will tuition, room & board be billed?
What if I did not receive a bill?
Who can I talk to if I don't think I should be charged a parking fee/fine?
Who can I talk to if I have questions about insurance charges?
Who can answer questions about housing contracts, meal plans, temporary housing and hawk dollars?
Who can answer specific questions about Student Health charges?

Payment Questions

How can I make a payment?
Can my University Bill be paid with a credit card?
Can I pay the contract charges (tuition, room and board) in installments?
What happens if I don't make a payment on time?
If I mailed in a payment to the Processing Center, how long will it take to post?

U-Bill Mailing Questions

Where is the University Bill mailed?
How can I have my U-Bill sent to my parents?

Registration/ISIS Questions

ISIS says I am restricted; what does this mean?
Why can't I register, or charge with my University of Iowa ID card?
How do I set up a guest account on ISIS?

Financial Aid Questions

Will my Financial Aid be applied towards all of the charges on my account? What if my financial aid is late?
Where can I check if my Financial Aid disbursement as been processed?
Why didn't my Financail Aid disburse?

Fee Questions

What is the difference between a Reinstatement Fee and a Deferred Payment Fee?

Tax Questions

What is the Hope Scholarship Tax Credit, and am I eligible to claim it?

Budget Help

Where can I go for help in developing a personal budget?
Does the State of Iowa offer any type of savings program?

TA/RA Questions

I am an RA/TA; how will my appointment work with the Billing?

Tuition Reimbursement Plans

My employer has a Tuition Reimbursement Plan. How do I obtain a receipt for their reimbursement process?

More Questions?

The Office of the Registrar maintains a 'who does what' directory for student assistance; this information is available at http://www.registrar.uiowa.edu/documents/whodoes.aspx.