Social Questions about Communication Technology

Policies that seek to improve society by enhancing access to technology, particularly in schools, are in line with technological determinism: Making sure that children (in particular) are computer-savvy will lead to a happier, more productive society. It doesn't matter all that much what children DO with the computer...just that they are doing it.

But it ain't necessarily so, as your readings point out.

In Technopoly, Postman says (among many other things) that we are asking the wrong questions and, as a result, getting the wrong answers. We are asking why we should put computers in our schools, and the answer we come up with is "to make learning more efficient and more interesting."

But the real question should be "What is learning for?" The answer, "efficiency and interest," is "a technical answer, an answer about means, not ends" (p. 171). We need to think more deeply about our philosophy of education and about what we want a well-educated American society to look like.

In Issues in Cyberspace, Samoriski (after discussing such issues as children's access to dubious online content) emphasizes that it takes more than a computer to create a good school and a well-educated child. In particular, it requires good teachers.

He also worries that computers may be best at teaching children how to be consumers rather than citizens. There is a value in learning to use a computer and, especially, in understanding how it can serve both personal and social goals, he says. But to take advantage of that value means helping children explore how computers can enhance thinking, decision-making and problem-solving skills.

In "The Computer Delusion" (in Living in the Info Age), Oppenheimer says there is very little evidence supporting the alleged benefits of computers in schools.

On the contrary, he says, there is considerable evidence that the sorts of educational experiences that have been cut in order to channel money to computers -- such as art class, shop class and other hands-on schoolwork -- are a lot more useful, particularly for young children. They need to physically interact with their world in order to learn about it.

 

There also are a variety of concerns about the social effects of computers, particularly Internet use, on adults. Among them...

These technologies may be ISOLATING. We each must sit, alone, in front of our screens to use them. And the Internet may encourage us to replace the strong ties to important people in our lives with weak ties to transient online acquaintances.

They allow us to ALTER OUR IDENTITIES, to be ANONYMOUS but not accountable. This creates an ethical vacuum in cyberspace, a place where it is all too easy to ignore real-world consequences of our online actions.

We may come to prefer SIMULATION to reality. The online world may seem safer, more knowable, more manageable and manipulable, and/or more enticing than the real world. If that happens, we miss a lot -- and the real world misses us.

There are counter-arguments to all of these concerns, of course. Think about those, and weigh the competing claims in your minds.

* Which make more sense to you?
* Which conform more closely to the way you and people you know use the medium?
* Are there kernels of truth in each of the perspectives?
* How can you maximize the social and personal benefits of the medium while minimizing the dangers or potential harms?

In particular, think about the ways in which your readings are making arguments that COUNTER the whole idea of technological determinism. Many of the authors argue that technologies such as the Internet are merely one part of our social systems and our lives. Shaping is a mutual process: We shape technology, and technology shapes us, in ongoing interaction that is complex and always contextual. For instance...

"The Internet is one of several social domains in which an individual can live his or her life, and attempt to fulfill his or her needs and goals, whatever they happen to be. ... [Specific aspects of the Internet] do not operate in isolation, as main effects on all Internet users; rather, they have their effect in interaction with the individual's needs and purposes. Like the communications advances before it, the Internet will always and only be what individuals make of it." (McKenna and Bargh, "Plan 9 from Cyberspace," Living in the Info Age, p.202)

"Technology does not exist as an external variable to be injected from the outside to bring about certain results. It is woven into social systems and processes. ... Technology then becomes a means, and often a powerful one, rather than an end in itself." (Warschauer, "Demystifying the Digital Divide," Scientific American)