Recommended Reading on Quality
Benchmarking
Camp, Robert C., (1989). Benchmarking: The Search For Industry Best Practices That Lead To Superior Performance. Milwaukee, WI., ASQC Quality Press.
The Deming Philosophy
Deming, W.E. (1993). The New Economics for Industry, Government, and Education. Cambridge: Massachusetts Institute of Technology
Deming, W.E. (1986). Out of the Crisis. Cambridge: Massachusetts Institute of Technology.
Garvin, David A., (1988). Managing Quality: The Strategic And Competitive Edge. New York, NY: The Free Press.
Mann, N.R. (1987). The Keys to Excellence: The Story of the Deming Philosophy, Los Angeles: PresiwickBooks.
Neave, H.R. (1990). The Deming Dimension. Knoxville: SPC Press.
Scherkenbach, W.W. (1986). The Deming Route To Quality and Productivity: Roadmaps and Roadblocks. Washington: CEEPRESS.
Scherkenbach, W.W. (1991).Deming's Road to Continual Improvement. Knoxville: SPC Press.
Walton, M. (1990). Deming Management at Work. New York: G.P. Putnam's Sons.
Walton, M. (1986). The Deming Management Method. New York: Dodd, Mead.
Handbooks
Alreck, Pamela L. and Settle, Robert B., (1985). The Survey Handbook, Homewood, Illinois, Richard D. Irwin Press.
GOAL/QPC. (1988). The Memory Jogger. GOAL/QPC, Methuen, MA, (508) 685-3900
GOAL/QPC. (1989). The Memory Jogger Plus+. GOAL/QPC, Methuen, MA, (508) 685-3900
Scholtes, P.R. (1989). The Team Handbook. Joiner Associates, Inc. Madison, WI, (608) 238-8134.
G.O.A.L., THE MEMORY JOGGER: (1988). A Pocket Guide Of Tools For Continuous Improvement. Order from GOAL/QPC, 13 Branch St, Methuen, MA 01844.
Michael Brassard, (1989). The Memory Jogger Plus: Featuring The Seven Management And Planning Tools Methuen MA., GOAL/QPC.
Zemke, Ron and Kramlinger, Thomas, (1982). Figuring Things Out: A Trainer's Guide To Needs And Task Analysis, Reading, MA: Addison-Wesley.
The Juran Philosophy
Juran, J.M., JURAN (1989). On Leadership For Quality: An Executive Handbook. New York, N.Y: The Free Press, A Division of MacMillan Inc.
Juran, J.M., (1992) Juran On Quality By Design: The New Steps For Planning Quality Into Goods And Services. New York, N.Y: The Free Press, A Division of McMillan Inc.
Juran, J.M. (ed), (1988). Juran's Quality Control Handbook, Fourth Edition. Toronto, Ontario: McGraw-Hill Book Company, . Intermediate to Advanced.
The Quality Imperative
Davidow, William H. and Uttal, Bro, (1989). Total Customer Service: The Ultimate Weapon. New York, NY: Harper and Row.
Dobbyns, L., Mason, C.C. (1991). Quality or Else. Boston: Houghton Mifflin Company.
Gabor, A. (1990). The Man Who Discovered Quality. New York: Random House.
Imai, M. (1986). Kaizen: The Key to Japan's Competitive Success. New York: Random House Business Division.
Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way. Englewood Cliffs: Prentice-Hall.
Johnson, H.T. (1992). Relevance Regained, From Top-Down Control To Bottom-Up Empowerment. New York: The Free Press.
Kohn, A. (1993). Punished By Rewards. Boston: Hoghton Mifflin Company.
Kohn, A. (1990). No Contest - The Case Against Competition.
Land, G., Jarman, B. (1992). Break Point and Beyond, Mastering the Future - Today. Harper Business.
McConnell, J. (1988). Safer than a Known Way. Dee Why, Australia: Delaware Books.
Moen, R., Nolan, T.W., Provost, L.P. (1991). Improving Quality Through Planned Experimentation. New York: Mcgraw-Hill.
Reich, R.B. (1991). The Work of Nations. New York: Vintage Books.
Ouchi, W. (1984). The M-Form Society - How American Teamwork Can Recapture the Competitive Edge.
Tichy, N.M., Devanna, M.A. (1990). The Transformational Leader. New York: John Wiley and Sons.
Wall, R., Solum, R., Sobol, M. (1992). Visionary Leader. Rocklin: Prima Publishing.
Wheatley, M. (1993). Leadership and the New Science. San Francisco: Berrett-Koehler Publishers.
Organizations/Systems Thinking
Senge, P.M. (1990). The Fifth Discipline. The Art and Practice of The Learning Organization. New York: Doubleday.
Paradigms
Barker, J.A. (1986). Discovering the Future - The Business of Paradigms.
Teams
Scholtes, Peter R., (1988) The Team Handbook: How To Use Teams To Improve Quality. Madison, Wi: Joiner Associates.
Statistics and Tools
Ishikawa, K. (1982) Guide To Quality Control, 2nd Revised ED., (Asian Productivity Organization, Tokyo, Japan.
Wadsworth, Jr., Harrison M., Stephens, Kenneth S. and Godfrey, A. Blanton, (1986). Modern Methods For Quality Control And Improvement, Toronto, Canada: John Wiley & Sons, . Intermediate to Advanced.
Process Improvement
Eureka, William E. and Ryan, Nancy E., (1988). The Customer Driven Company: Managerial Perspectives On QFD, Dearborn, MI: American Supplier Institute Press.
Harrington, H. James, (1991) Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity And Competitiveness, New York, N.Y., McGraw-Hill.
Service
Zeithamel, Valerie A., Parasuraman, A., and Berry, Leonard, (1990). Delivering Quality Service: Balancing Customer Perceptions And Expectations. New York, NY: The Free Press.
Time Management
Hout T.M. and Stalk, G. Jr., (1990). Competing Against Time: How Time Based Competition Is Reshaping Global Markets. New York, NY: The Free Press.