- Workplace Consultation Process with other Organizational Effectiveness Units
- Unit Review Assistance
- Assessment, Evaluation, and Survey Assistance
We match the skills and abilities of our consultants in Organizational Effectiveness as well as other experts across campus to assist units and departments in improving the workplace as needed. We provide a number of services to campus, some for fee and some for free.
- Workplace Consultation assistance is available to units on campus.
A booklet "Basic Facilitation Skills" is available for downloading (pdf). This handy, 37-page booklet provides information on how facilitators assist groups and teams to accomplish their goals. It also provides information on meeting management and provides advice on how to deal with some common group problems. The booklet was produced as a result of collaborative effort and published by The Human Leadership and Development Division of the American Society for Quality, The Association for Quality and Participation, and The International Association of Facilitators
CQI staff is available to assist FO departments in the Unit Review Process. The materials to be used in this process are found at:
One of the purposes of the CQI Tool Box is to provide a framework for quality improvements on campus. We use a variety of tools to assist in the assessment phase of our consultative process including surveys, focus groups, interviews, and other assessments we deem to be the best fit for a given situation.
We provide on-line assessments as part of our consultative process using two different web applications: Qualtrics and Survey Monkey. If you are considering measuring customer service, employee satisfaction, or any other workplace assessment, contact Pat Kenner at firstname.lastname@example.org.
For general information on surveys, use this link to access the "Survey Handbook" written by Archester Houston, Ph.D., Department of the Navy, found at the Balanced Scorecard Institute website: http://www.balancedscorecard.org/Portals/0/PDF/surveyhb.pdf
If you have questions or need more information, please contact Pat Kenner at email@example.com for more information.