Office of the Ombudsperson:  2004-2005 Annual Report

 

 

2004-2005 Activity

 

New Cases:  

           

            Students         112     (28%)

            Staff                197     (49%)

            Faculty              74      (19%)

            Other                 17      (4%)

            TOTAL            400     (2003-2004 = 409, 2% decrease)

 

Pending Cases:          95

Phone Contacts:       210

Website Hits:       21,071      (2003-2004 = 13,949, 51% increase)

 

Trends

 

 

undergraduate student complaints increased by 13%

graduate student complaints increased by 20%

 

Merit staff complaints decreased by 31%

P&S staff complaints increased by 5%

 

Faculty complaints decreased by 8%

 

 

Issues

 

Faculty Council:  encourage review of Professional Ethics and Academic Responsibility policy

 

Evaluation of Office

 

101 surveys returned (response rate 49%)

83 positive (82%)

  9 negative

  9 mixed/neutral