- How do I set up a new freight account?
You can request for a new Ground/Express account
for FedEx and UPS by completing the New
Account Form.
- What if my Pcard gets cancelled?
You will want to notify Erik Hoadley (5-0655 or erik-hoadley@uiowa.edu) as
soon as possible so that we can update your freight accounts. Depending
on how long it will take to receive a new Pcard and/or how many
shipments you produce you may need to transition your freight
account to another person in your department’s Pcard.
- What if I am leaving the department or we want to
change whose Pcard is getting charged for freight?
You will want to notify Erik Hoadley (5-0655 or erik-hoadley@uiowa.edu) as
soon as possible so that we can update your freight accounts
to another person’s Pcard in the department.
- Do I need documentation to reconcile my Pcard?
No you do not need any additional documentation to reconcile
your Pcard as long as all of the Transaction Detail is being
provided (see example below):
- What if I do not have any Transaction Detail for
my FedEx or UPS charges on my Pcard?
We must receive files directly from the carriers to upload into
ProTrav, so at times it may take up to 5-7 business days from
the post date for the transaction detail to populate. If
after that time frame you still do not have the transaction detail
please contact Erik Hoadley (5-0655 or erik-hoadley@uiowa.edu).
- What are weekly ground pick up fees?
These are fees applied by the carrier for scheduled pickups
on ground shipments. These charges will either be $8.00
or $12.00 depending on the quantity of shipping that your department
does. If you feel that you have received this charge in
error you can contact the billing department of the carrier (FedEx
1.800.622.1147 or UPS 1.800.811.1648) and request a refund otherwise
you may also contact Erik Hoadley (5-0655 or erik-hoadley@uiowa.edu).
- How do I reconcile freight credits on my Pcard?
Credits
are applied by the carrier in which we do not receive the level
three detail for those transactions. You do not however
need documentation to reconcile these credits. The line
description will provide the tracking number that the credit
is referencing to (see example below):
- What if I have a shipment that post to my credit
card that I do not believe belongs to me?
You will want to contact Erik Hoadley (5-0655 or erik-hoadley@uiowa.edu) to
assist in researching who the charges should be applied to.
- Does the University have preferred carriers that
we should be using?
Currently we have negotiated the best rates with UPS and FedEx
for ground and express freight.
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