Course Catalog >> Leadership and Management
Conflict Management for Frontline Supervisors
Course # 237
Advertising Description:
Supervisors deal with conflict every day. To help frontline supervisors manage these conflicts directly and effectively, this course introduces the basics of conflict and conflict escalation. Includes discussion of emotional intelligence and conflict, the five major conflict management styles, active listening, and assertive communication.
Key Topics:
- Understanding conflict
- Conflict management styles
- Emotional intelligence and conflict
- Active listening
- Assertive communication
Objectives:
- Increase understanding of conflict.
- Develop insight into individual approaches to conflict.
- Build communication skills for dealing with conflict.
Participants (audience course is aimed at):
This course is suitable for any UI employee.