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Course Catalog >> Leadership and Management

Managerial Assessment called DISC
Course # 385


Before class, Advanced Management Series participants have access to the online DISC Managerial Behavioral Profile Assessment. Through class discussion and interactive exercises, participants gain self knowledge and insight into their behavioral style, and the adaptations they make in their role as manager. Participants also learn how to adapt their approach to become more effective in their interactions with others. This course sets a foundation for the Advanced Management Series by deepening participants’ understanding of behavioral styles, including how they, and others, approach challenges, influence, change, and the protocol of their work environment.

Key topics:

  1. The DISC Assessment: backgrounds, uses, considerations. The Universal Language™ known as the DISC is based on research from Dr. William Marston of Harvard University.

    • DISC is the doorway to communication. The uniqueness of each person extends far beyond the DISC model. Therefore, behavioral models should NOT be referred to as “personality tests.”
    • The use of a behavioral model is to create win/win relationships, not in any way to manipulate, “pigeonhole,” or label a person.
    • Every person has the potential to be a winner. We all win in different ways. One behavioral design is NOT a better leader than another.
    • Your behavioral design is the combination of the Highs and Lows of all four factors. (DISC)
    • Every person has the ability and can adapt to any profile. Adapting does require increased energy. How long a person can adapt is unique and different to each person. The DISC model identifies for you, your natural tendencies and gives you the knowledge to CONSCIOUSLY adapt as the situation requires.

  2. Descriptions of how the four dimensions of behavior (dominance, influence, steadiness, and compliance) comprise one’s style. Style characteristics will be over viewed, including behavioral descriptors, value to the team, motivators/de-motivators, and ideal environment.

  3. Understanding how one’s DISC profile may change, and how it may be perceived by others. (Graphs 1 & 2: natural state, adapted state; choosing effective responses to pressure.) 

  4. The Success Insights Wheel: The class participants will be mapped to the wheel, a model that is useful for understanding the opportunities and challenges that styles have on interpersonal and workgroup relationships. This wheel, which participants can apply to their own departments, also depicts “blended” styles.

  5. Style-specific identifiers and suggestions for adapting one’s communication (body language, tone of voice, pace, words and content.) Reference classic communication study (the "7%-38%-55% Rule") by Dr. Albert Mehrabian, of UCLA, and message congruence.

  6. DISC application: case studies.

    • Flexing to meet the needs or preferences of others’ styles, while maintaining your individuality and integrity. The purpose of flexing is to enhance communication by respecting differences and finding common ground.

    *Note: The theme of class #1 will be on strategies for recognizing and adapting behavioral styles. Behavior-styles concepts can be incorporated into subsequent Advanced Management Series courses. For example, how managers use their time/delegate work, how they approach communication, performance management, etc., can further the practical application of the DISC principles.

  7. Follow-up on the DISC Application pre-work assignment. Discussion of AMS Action Plan.

Objectives (At the end of this course participants will be able to):

Participants (audience course is designed for):

Advanced Management Series participants.