Customer Service Solutions
Course # 388
Add to your fundamental customer service knowledge, learn some secrets of success, and practice skills that meet your customer service goals. You know from your own experience the difficulties of dealing with disappointed (or even demanding) customers. We’ll discuss and practice strategies for handling your service encounters, and how you can tend to yourself in the process.
- The changing role of Administrative Professionals in the 21st Century
- Defining the customer and their needs
- What you provide customers and what they actually receive
- Playing the P.A.R.T. of customer service (upholding a Positive attitude, being Attentive, being Responsive to customers’ needs, and Tending to yourself in the process)
Participants (audience course is aimed at):
This course is suitable for any UI employee.