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Course Catalog >> Workplace Effectiveness

Customer Service Solutions
Course # 388

 

Advertising Description:

Add to your fundamental customer service knowledge, learn some secrets of success, and practice skills that meet your customer service goals. You know from your own experience the difficulties of dealing with disappointed (or even demanding) customers. We’ll discuss and practice strategies for handling your service encounters, and how you can tend to yourself in the process.

Key Topics:

Participants (audience course is aimed at):

This course is suitable for any UI employee.