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National Coalition Building Institute: Conflict and Controversial Issues

Course # 630

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Addressing controversial issues is often difficult for even the most seasoned leaders, because they raise questions that challenge core personal beliefs. The NCBI Controversial Issue Process trains leaders to deal constructively with tough conflicts, enabling them to move disputing parties toward future cooperation. Facilitators provide a structured methodology that allows people on both sides of an entrenched issue to express their concerns, to listen attentively to the other side, and then to reframe the issue in a way that respectfully takes into account the concerns of both sides. The skills practiced in the NCBI Controversial Issue Process are applicable to every conflict situation, whether the controversy involves a labor-management dispute, a clash between different organizations, or a quarrel among coworkers.

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This course is suitable for UI Faculty and Staff