When Talk Turns Tough
Course # 712
When talk turns tough seeing eye to eye is often in jeopardy. This class will focus on identifying your stress reactions and how you can return to engaging conversation when you are met with oppositional opinion. Learning to separate the facts from stories will be addressed.
Objectives: (At the end of this course participants will be able to)
- Introduce the significance of collaborative engagement.
- Identify the impact of stress reactions.
- Discuss ways you can positively influence conversation.
(audience course is
designed to reach)
All UI employees are eligible to participate