Frequently Asked Questions
Do I have to get an Iowa One® Card?
If you currently have a University ID card you do not need to get the new Iowa One® Card. When and if you need to get a replacement card, you will be issued the new Iowa One® Card. If you are an employee or student with a hospital badge please note that by acquiring an Iowa One® Card you will invalidate your hospital ID for use in charging. Please contact an Iowa One® representative for your specific options.
Why open a UICCU checking account?
The optional Iowa One® Checking account gives you the ability to use your Iowa One® Card at ATMs or retail locations that accept PIN-based debit transactions. Since the UICCU provides all campus ATMs, you can use them for unlimited fee-free transactions.
What are the three numbers on the Iowa One® Card face?
Your University ID is the 8-digit number directly under your name. The number in the lower right corner of the card is the issue number. The 16-digit number on the card is used for ATM and PIN-based debit functionality.
Does the Credit Union offer a way to transfer funds to my account from other financial institutions?
Yes, the UICCU's ChecksNet service offers instant credit to your account when you need money from home right away. If you call the toll free number before 3 pm central time, you can make a $50 minimum transfer from any U.S. financial institution for immediate credit. It's faster than a wire transfer....and it's free. Visit iowaonechecking.com for more information.
Why does the back of my Iowa One® Card have two magnetic stripes?
The gold magnetic stripe is used exclusively for UI campus transactions. The black magnetic stripe is used exclusively for ATM and PIN-based debit transactions.
What if my ID Card is not working?
To review the specific charging policies for students and faculty/staff members, please check the policies page.
Can I charge at the University of Iowa Hospitals and Clinics (UIHC) if I have a UI Photo ID Card?
Yes, but if you have not charged before at the UIHC with any card, you will need to go in person to Hospital Human Resources, C110 General Hospital, to have your card activated in the Hospital's system.
Can I charge anywhere other than the University of Iowa Hospitals and Clinics (UIHC) with my UIHC Badge?
As long as you choose charging privileges when you receive your UIHC Badge, you will be able to use the UIHC Badge to charge at any location on campus that accepts the ID card to pay for goods/services. If you did not ask for charging privileges at the time of card issuance and now wish to use it to charge, contact Hospital Human Resources, C110 General Hospital.
What if I don't want to use my ID Card to charge?
If you do not wish to use your UI Photo ID Card for charging after card issuance, contact the Iowa One® Card Center, 3 Jessup Hall, 335-2716, to request "no charging." UIHC Badgeholders should contact Hospital Human Resources, C110 General Hospital, 356-2008. If you have not yet received an ID card, inform the office of card issuance that you do not want charging privileges on your ID card or badge before you receive an ID.
PLEASE NOTE: Whenever you receive a replacement ID card, you must notify the office of card issuance so that the no charging request can be transferred to the new card. If you decide to reinstate your charging privileges on your card, you must notify the office of card issuance as well.
Do I need a UI Photo ID Card if I already have a University of Iowa Hospitals and Clinics (UIHC) Badge?
No. UIHC Badges provide the same privileges as the UI photo ID Card as long as you choose charging privileges when you receive your UIHC Badge. You may NOT have privileges on both a UIHC Badge and a UI Card.
What if I start working at the University of Iowa Hospitals and Clinics (UIHC) after receiving a UI Photo ID Card?
All UIHC employees are required to wear UIHC Badges while at work. If you begin employment after receiving a UI Photo ID Card and wish to keep the UI Card as your active card, you may request (in Hospital Human Resources at the time of issuance) that your UIHC Badge possess no charging privileges. The UIHC Badge will then serve only as a visual identification and you will be able to continue to use your UI Photo ID Card as the active privileged card.
If you do NOT wish to keep the UI card as your active card, simply request charging privileges when you receive your UIHC Badge. Your UIHC Badge will automatically replace your UI Card as your active privileged card.
YOU MAY NOT HAVE PRIVILEGES ON BOTH YOUR UIHC BADGE AND YOUR UI CARD.
What if I am both a student and faculty/staff member? Do I need two cards?
Most services have systems intelligent enough to know what your status is no matter which card you are carrying. However, you will need to show a student card to purchase student season tickets for athletics and you will need to show a student card at the gate/door for these events.
What happens if someone steals my card or finds it and charges with it?
Contact the Department of Public Safety at 335-5022.
What if my UI Student ID Card is lost or stolen?
If your UI Student ID Card is lost or stolen, please notify the Iowa One® Card Center in 3 Jessup Hall, 319-335-2716, or email lostid@uiowa.edu. The cost of replacing a lost/stolen card is $20.00. If you currently use your ID card for security access, you should notify the contact person at the security access site anytime your card is lost, stolen or if you replace an ID card.
Prior to obtaining a replacement ID card for one that has been lost or stolen, you should call Iowa One® Card Center to deactivate the lost/stolen ID. Once a UI Student ID Card has been reported lost or stolen, you must appear in person at Iowa One® Card Center, 3 Jessup Hall, to have a new card issued or to remove the hold on the deactivated card.
If you suspect theft and/or unauthorized usage of your UI Student ID Card, please contact the Department of Public Safety, 335-5022.
MISUSE OF THE UNIVERSITY OF IOWA ID CARD MAY RESULT
IN CRIMINAL CHARGES OR DISCIPLINARY ACTION
If a lost or stolen UI Student ID card is found, it should be sent or taken to Iowa One® Card Center, 3 Jessup Hall.
What if my UI Faculty/Staff ID Card is lost or stolen?
If your UI Faculty/Staff ID Card is lost or stolen (this includes cards for retirees and affiliates), please notify Iowa One® Card Center in 3 Jessup Hall, 319- 335-2716 or email lostid@uiowa.edu. There is NO charge to replace a lost or stolen UI Faculty/Staff ID Card. If you currently use your ID card for security access, you should notify the contact person at the security access site anytime your card is lost, stolen or if you replace an ID card.
Prior to obtaining a replacement ID card for one that has been lost or stolen, you may call the ID Card Administrator to deactivate the lost/stolen ID. If you find your ID prior to replacement, you may call to reactivate the card. If you suspect theft and/or unauthorized usage of your UI Faculty/Staff ID Card, please contact the Department of Public Safety, 335-5022.
MISUSE OF THE UNIVERSITY OF IOWA ID CARD MAY RESULT
IN
CRIMINAL CHARGES OR DISCIPLINARY ACTION
If a lost or stolen UI Faculty/Staff ID card is found, it should be sent or taken to Iowa One® Card Center, 3 Jessup Hall.
What if my UIHC Badge is lost or stolen?
If your UIHC Badge is lost or stolen, notify Hospital Human Resources, 356-2008 (after hours, call Facility Safety and Security, 356-2658). The first lost/stolen UIHC Badge will be issued at no charge. There is a $10.00 charge for replacing a second lost or stolen UIHC Badge within 12 months of the first replacement. If you currently use your ID card for security access, you should notify the contact person at the security access site anytime your card is lost, stolen or if you replace an ID card.
Prior to requesting a replacement for a lost or stolen UIHC ID Badge, you may call Hospital Human Resources to deactivate the ID. If you find your ID prior to replacement, you may call to reactivate the card. If you suspect theft and/or unauthorized usage of your UIHC ID Badge, please contact Facility Safety and Security, 356-2658.
MISUSE OF THE UIHC ID BADGE MAY RESULT IN
CRIMINAL
CHARGES OR DISCIPLINARY ACTION
If a lost or stolen UIHC student or employee badge is found, it should be sent or taken to Hospital Human Resources, C110 General Hospital. What if my name is wrong or changes?
UI Student Cardholders: Contact the Registration Center, 30 Calvin Hall to obtain the appropriate name change forms. You may obtain a replacement card at no cost. UI Faculty/Staff Cardholders: Contact the Payroll Office, University Services Building, 1 W. Prentiss St., 335-2386, for instructions on how to change or correct your name.
Contact Iowa One® Card Center, 335-2716, the following business day to verify that the corrected name information has been updated to the ID card system. UIHC Badgeholders: UIHC Badgeholders should contact Hospital Human Resources, C110 General Hospital, during normal hours. UIHC Badgeholders must present a Photo Identification Card Request form which has been completed and signed by the appropriate department or college, authorizing the change. The badge containing the incorrect information should be turned in at the same time. Replacement cards and badges will be issued at no cost.
How long should I keep my ID card?
This card will be your ID card throughout your entire academic or employment career at The University of Iowa. UIHC student badgeholders, however, are required to turn in their badges either to their department, college registrar's office, or to Hospital Human Resources upon leaving a health science program.
If you leave a health science program but are still a registered student, you may obtain a UI Student ID Card at Iowa One® Card Center, 3 Jessup Hall. UI cardholders are not required to turn in their ID card.
UIHC employee badgeholders are also required to turn in their badges either to their department or to Hospital Human Resources upon termination of employment or retirement. If you are no longer an employee of the UIHC but are still a current university employee or retiree, you may obtain a UI Faculty/Staff ID Card at Iowa One® Card Center, 3 Jessup Hall.
Retirees will automatically receive Library privileges and faculty/staff discounts where applicable.
How should I take care of my ID card?
ID cards should be carried in a protective holder or wallet. Holes should not be punched in the magnetic stripe or bar code on the ID card. Close proximity to magnetic fields (TVs, stereos, microwaves, computers) may decode the magnetic stripe on the ID card. Stickers, pins, tape or other items may not be affixed to the ID in a way that obscures the wearer's photo, UI or UIHC logo, or any information printed on the ID.