Code of Ethics

Four principles guide the work of the Office of the Ombudsperson: confidentiality, neutrality, informality, and independence. These principles also are described in the International Ombudsman Association Code of Ethics.

Confidentiality

The Office of the Ombudsperson maintains strict confidentiality. The ombudspersons will not discuss a visitor's concerns without his/her permission with anyone on or off campus.  The only exceptions to this are:

This makes the Office of the Ombudsperson a safe place to talk about any concerns, including but not limited to sexual harassment or misconduct, discrimination, violation of policies, or unethical behavior. Our office is in Seashore Hall, which provides anonymity for visitors through the number of other unrelated offices and departments in the building and its location away from university administration.  In addition, visitors can request meetings with an Ombudsperson offsite and outside of regular business hours.

The office does not serve as an office of notice. Speaking with an ombudsperson about a problem does not constitute formal notice to The University of Iowa, and the office keeps no official records. However, consulting with an ombudsperson is a good way to learn of official policies and procedures, where to go to file a formal complaint, or how to notify university officials of a problem.  The office keeps minimal information about a situation until our involvement ends, at which point the information is immediately shredded.  No one outside our office has access to this information.

Because of our confidentiality and informality, the office will not provide notes and/or testimony in a formal process even if requested to do so by a visitor.

Neutrality

The Ombuds Office is impartial and does not represent individuals on either side of a conflict, though the office does advocate for fairness throughout the university.

Informality

The services of the Office of the Ombudsperson are informal. The office tries to help visitors resolve conflicts as early as possible and at the lowest possible level. The office does NOT:

Because of our confidentiality and informality, the office will not provide notes and/or testimony in a formal process even if requested to do so by a visitor.

Independence

The Office of the Ombudsperson is independent from other university departments. The office reports to the President but does not provide information on individual visitors’ cases to the President.

 

Updated October 5, 2012