Code of Ethics
Four principles guide the work of the Office of the Ombudsperson: confidentiality, neutrality, informality, and independence. These principles also are described in the International Ombudsman Association Code of Ethics.
The Office of the Ombudsperson maintains strict confidentiality. The only exceptions to this are:
• If we learn that there is a risk of physical harm to anyone.
• If we are ordered by a court to disclose information.
This makes the Office of the Ombudsperson a safe place to talk about any concerns, even those involving harassment, discrimination, violation of policies or laws, or unethical or criminal behavior.
In addition, the office does not serve as an office of notice. Speaking with the ombudsperson about a problem does not constitute formal notice to The University of Iowa, and the office keeps no official records. However, consulting with the ombudsperson is a good way to learn of official policies and procedures, where to go to file a formal complaint, or how to notify university officials of a problem.
The Ombuds Office is impartial and does not represent individuals on either side of a conflict, though the office does advocate for fairness throughout the university.
The services of the Office of the Ombudsperson are informal. The office tries to help visitors resolve conflicts as early as possible and at the lowest possible level. The office does NOT:
• maintain formal written records.
• conduct formal investigations.
• participate in formal hearings.
• Play any role in formal grievance, complaint, appeal, or legal proceedings.
The Office of the Ombudsperson is independent from other university departments. The office reports to the President but does not provide information on individual visitors’ cases to the President.
C108 Seashore Hall
Phone: (319) 335-3608
Email: ombudsperson@uiowa.edu
