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Operations Manual The University of Iowa

PART VI. SERVICES

CHAPTER 3: INFORMATION TECHNOLOGY SERVICES

(Amended 9/93; 10/94; 10/95; 9/98; 9/00; 10/01; 9/02; 12/03; 11/04; 12/05; 12/06; 1/09)

3.1 University Chief Information Officer -- Information Technology Services
3.2 Campus Technology Services
3.2(1) Support for Instructors
3.2(2) Support for Researchers
3.3 Administrative Information Systems
3.4 Systems & Platforms
3.5 Telecommunication and Network Services

3.1 UNIVERSITY CHIEF INFORMATION OFFICER -- INFORMATION TECHNOLOGY SERVICES.
Information Technology Services (ITS) provides integrated information technology (IT) support for the University of Iowa campus. ITS provides computing facilities; administrative information systems; voice, data, and video communications networks and services; technological resources for teaching and research needs; Instructional Technology Centers (ITCs); and a variety of related services and support.

Information Technology Services is a group of four departments (see VI-3.2 through VI-3.5 below). Each department has its own decision autonomy, budgets, and business plans, which guide its actions and decisions. The Associate Vice President and Chief Information Officer (CIO) provides coordination, capital planning and control, policy approval, and other institutional coordination intended to support the successful operation of each ITS department.

The CIO also leads the Campus IT Leaders (CITL), a group of UI collegiate and administrative IT top-level staff. The group's general purpose is to facilitate discussion, strategies, infrastructure/enterprise solutions, and good communication on information technologies.

The CIO office provides further support to the campus IT community through several groups focused on specific IT practices: IT administrators, webmasters, application developers, and help desks. See the CIO web site for links to these groups.

The University IT Security Office reports to the CIO and promotes the implementation and use of secure information technology systems, services, and programs. Offering educational materials for campus technology providers and security awareness programs for technology users are key components. In addition, the Security Office consults on issues of regulatory compliance, develops and/or shares industry best practices for security, and facilitates the development of new and updated IT policies for campus. Critical information security services for the campus are managed by the Security Office, as well as the coordination of security incident response and resolution.

The CIO is advised by the Information Technology Advisory Committee (ITAC) , a charter committee appointed by the governing body of the faculty, students, and staff and the Faculty Senate, confirmed by the President of the University. The committee's general charter is to advise and recommend on University IT policies, services, and development.

For more information on any of these services, please see http://cio.uiowa.edu or contact Information Technology Services by phone or e-mail (its-information@uiowa.edu).
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3.2 CAMPUS TECHNOLOGY SERVICES (CTS).
The Campus Technology Services (CTS) department provides broad-based services to all campus users, as well as assistance to instructors and researchers who use technology. The group offers a wide range of services and support, as detailed below.

3.2(1) Support for Instructors.
The Instructional Services group of Academic Technologies supports instructors in their use of computing technologies in teaching endeavors. For more information on any of these services, please contact Instructional Services by phone or email (http://its.uiowa.edu/instruction/about_us/staff.shtml). Services include the following:

3.2(2) Support for Researchers.

The Research Services group of Academic Technologies supports researchers in their use of computing technologies in research endeavors. For more information on any of these services, please contact Research Services by phone or e-mail (its-academic@uiowa.edu). Services include the following:

3.3 ADMINISTRATIVE INFORMATION SYSTEMS (AIS).
The Administrative Information Systems (AIS) department provides information technology solutions and services that enhance the administrative operations of The University of Iowa business, collegiate, academic, and service groups. These services include the full spectrum of development activities (design, programming, implementation, and maintenance), database management and administration, information access, consulting, and project management. These services are provided for internally developed and purchased software. Additionally, Administrative Information Systems provides coordination and support for the University Data Warehouse, which provides end users with decision support, and web-based reporting environments for Admissions Office, Grant Accounting, General Ledger, Human Resources, Payroll, and University Billing Office data. For more information on any of these services, please contact AIS.

The administrative systems supported by AIS encompass a diverse set of University functions such as academic and financial student records, library automation, central business office functions, human resources, payroll, and personnel services. AIS's major customers include the Office of the Executive Vice President and Provost, Registrar, University Housing and Dining, Admissions, Financial Aid, Finance and Operations, Business Office, Accounting Services, Human Resources, Facilities Services, Research, and University Libraries.

The University's administrative systems are hosted on a variety of computing platforms (IBM Enterprise Server, Unix, Linux, and Windows servers) and databases (DB2, Oracle, and MS SQL Server) using many different development environments (PL1 Batch and CICS, PeopleSoft, Java, and MS Access). AIS services are supported through strong partnerships with sponsoring customer departments and other ITS departments.

The Administrative Information Systems department is organized into customer-centric and service-oriented work groups. Currently, there are four work groups aligned directly with major customer groups (Office of the Executive Vice President and Provost, Library, Finance and Operations, and Finance and Operations-PeopleSoft) to provide their specific support needs. The Institutional Data and Data Management Group is a service-oriented work group that provides broad services across all the administrative customer base. Project MAUI consists of several project-centric work groups focused on either functional modules (Admissions, Student Records, Billing, or Degree Audit-transfer Articulation) or technical infrastructure.
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3.4 SYSTEMS & PLATFORMS (SPA).
Systems & Platforms (SPA) works in partnership with campus IT providers, especially IT departments, to provide for and sustain reliable, available, and responsive computing infrastructure. Our work helps our partners deliver information technology services to students, faculty, and staff of the University, and to external customers who are important to the University mission.

The Systems & Platforms department provides computing environments that enhance the academic, administrative, teaching, and research functions of the University. SPA also provides comprehensive management or assists with the management of Large Systems, Unix Systems, Windows Services, Enterprise Client Management, Directory and Authentication Services, and Computer Operations at The University of Iowa. The Systems & Platforms department is committed to providing secure, reliable, cost-effective services using the most appropriate and efficient technological tools available. SPA is responsible for hardware and software installation, configuration, and maintenance. The department is also responsible for resource management, troubleshooting, and storage services, including backup and security. The Systems and Platform Administration department is organized by server, client, directory, and operations support. For more information on any of these services, please contact the SPA director.

3.5 TELECOMMUNICATION & NETWORK SERVICES (TNS).
The Telecommunication & Network Services (TNS) department provides planning, development, implementation, and support of networking, data, video, cable television, and voice communications for the University main campus (except for The University of Iowa Hospitals and Clinics) and the Oakdale Campus. TNS also ensures that the services provided to the University community are cost-effective, dependable, ubiquitous, and of the highest possible quality. For more information on any of these services, please contact Telecommunication & Network Services.


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Page last updated June 2014 by Office of the Senior Vice President for Finance and Operations