Business Services
Central Mail Services
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Laundry Service
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Materials Management
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Printing Department
Summer 2002
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Into Print, The University of Iowa Business Services' quarterly newsletter, aims to educate, inform, and entertain its readers, with a goal of fostering positive communication between the department, its staff, and its clients. IN THIS ISSUEHot Off the Press Document Services takes part this summer in student orientation information fairs UI gray events calendar available now; fax or send online orders to General Stores
General news
Central Mail Services
Laundry Service
Materials Management
Printing Department The University of Iowa Nondiscrimination Statement Hot off the PressUI gray events calendar available now; fax or send online orders to General StoresThe University of Iowa Directory (herd book) is usually available in October. We will not take early orders for them and will e-mail ordering instructions to customers on our listserv as soon as they arrive. Area telephone books should be available in late November. Contact General Stores at 384-3900 or Gary Anderson, 384-3717, if you have questions.
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TypeStrikesfrom our typo treasure chestCoingress |
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GENERAL NEWS UI Central Mail Services begins processing outgoing mail for UNI"The bottom line is budget," says Chris Kula, Central Mail manager. He projects annual postage savings in excess of $100,000 for UNI through improved processing, automation, and postal discounts. "They'll realize the same volume discounts that we get," says Kula. Further savings will result from restructuring the mail operation. At the same time, it will help Central Mail meet its expenses by spreading overhead costs over a greater volume of mail. Mail coming from UNI will include letters, flats, and bulk mail. Central Mail will handle the metering and accounting, as well as make all its other services available. It is well suited to take on the extra work. "We have a lot of good mail processing equipment and very skilled staff who can do it," Kula says. "It will increase productive use of down time. It gives them job security. That's the biggest thing." It is also a good fit. "We're both nonprofit, both doing the same kinds of mailing. It's more a partnering opportunity, with one university helping another," says Kula. He is already familiar with the UNI system; the university was one of Kula's accounts when he worked for the Postal Service. "I've always told them, 'Who's going to take better care of your mail than me?' I took care of it for ten years," he says. He expects the operation—involving transmitting data files, transporting mail, processing, dispatching, and billing—to be "timely and seamless." A presort service in Cedar Rapids, with which Central Mail already works, picks up the mail in Cedar Falls and delivers it to MBSB twice daily. Central Mail processes it, then releases it back to the presort service for delivery to the Post Office on the same day. "In my 18 years with the Postal Service, I've never seen two colleges or universities combine mailing services because it has always been site-specific, but Postal Service changes in recent years (in mail acceptance and drop-ship procedures, for example) have helped facilitate our doing it," says Kula. The current UNI mailing employees are being absorbed by other departments there. Kula has been educating employees about the mailing processes and procedures they need to know. "We've had three training sessions up at UNI and have had well over 250 people learning what they need to do to make their mail better," he says. The training will be ongoing, much like the staff development classes he conducts here. Kula proposed the idea in early May because he expected to see outsourcing inquiries about the UNI mail service following the retirement of its manager. "Mail centers are always being approached about outsourcing. There's always someone who claims to do it better, faster, and supposedly cheaper," he says. "It's a win-win-win all across the board. Job security, cost savings to UNI, and the ability to spread fixed costs over a greater volume for the UI," says Kula. "It's going to keep us busy. It's going to be fun."
Printing outreach program gets off to a good startCustomer service manager Steve Wilson is leading the outreach program. "A lot of people were asking what it takes to get a print job done. We're trying to simplify that through an education process," he says. "Customers in general think of us as providing a few services, not a wide variety, and we wanted to get someone out to explain what we do and why we do it. Sending material to us, for example, is an education in itself -- what they need to do to get their job done the best way possible," he says. "The reception has been very positive. It shows there is a need for this." "People are sometimes intimidated by printing. I try to make it more user friendly," says Thomas. "Face-to-face meetings are helpful because people do have questions," says Wilson. "It's not always easy to get a piece designed, printed, bound, and mailed. We are trying to help them through that process. No two printing jobs are alike. Each job is unique to that customer or department." "Our overall goals are to educate people in the services we offer, to let them know the ways we help customers prepare jobs for printing, and to assure that we follow through from start to finish. We're there to let them know how they can get their material to our place. We want to help them from concept to end product, to help make their task as easy and painless as we can." "While we're out there explaining things, we're making sure we listen to customers so we can try to match our services to their needs. Departments do have to use the Printing Department, according to state law, so we're trying to make it as easy as we can," says Wilson. "There's a lot of interest in the records scanning. I get a lot of desktop publishing questions. The DisplayMaker and color copier get a lot of interest," says Thomas. "We get feedback that lets us know what we do well and what we can improve, which is good. It's what we wanted." Most of the meetings run about 45 minutes, with 20 minutes spent on the presentation and the rest on questions and answers. Contact Diane Thomas to schedule a meeting.
Team works on UIHC, College of Medicine copier savings"The goal is to standardize the process and recommend a single vendor for all copier purchases at UIHC and the College of Medicine," says Gary Anderson, associate director of Business Services. "We will review the paper flow and how things are done, try to streamline the process, and, hopefully, save them money," he says. The team began meeting this past spring. Its members are Gary Anderson and Carol Iles, Business Services; Anne Sopher, Purchasing; Jason Haddy, College of Medicine, and Dave Drake, Rob Lester, Sue Miller, Terri Stoner, and Dennis Wilson, all from UIHC. Contracting with a single vendor can save money for the University. Paper, office supplies, and lab supplies are some commodities already purchased under contract. During the past three years Business Services has worked with UIHC to help reduce expenses on gas cylinders and office supplies. Business Services' involvement is through the Printing Department, which presently facilitates copier leases and purchases for UI departments. The Universities of Nebraska and Oklahoma have realized savings through copier acquisition programs and are among a number of universities that have implemented such programs.
Customer education opportunities availableOn-site training, education Staff development classes Check the Staff Development website, www.uiowa.edu/~fusstfdv, for information about registration. CENTRAL MAIL SERVICES NEW! MONTHLY BULK MAIL CHARGES ON LINEWe are so networked. Place UPS orders, check monthly metering charges, and, now, check your bulk mail charges -- all on line! Postal Service gets serious: nonmachinable mail pieces now subject to surchargesThis applies to First-Class Mail weighing less than one ounce and Standard (nonprofit) Mail weighing less than 3.3 ounces. Postcards and flat-size material are not affected by this. The nonmachinable surcharge is potentially the most expensive aspect of the rate increase. The USPS has established new criteria for nonmachinable letters. If a mail piece falls under any one of these conditions, it will be subject to the surcharge. The thickness of a mail piece is a serious issue when using automated equipment. The newest emphasis on minimum thickness standards—0.009 inch for letter-size pieces more than 4 1/4 inches high or 6 inches long—will not only disqualify nonconforming mail for automation discounts, but also add a surcharge. Under the new rules, pieces that have qualified for automation discounts in the past may no longer meet the criteria. So be very careful. Work with your printer to make sure you aren't surprised at the cost of your postage.
Note: Length is the measure of the edge parallel to the delivery address. Pieces larger than 4-1/4" high or 6" long must have minimum thickness of 0.009". |
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| Service | Rate |
| First-class letter, 1 oz. | $0.37 |
| Each additional ounce | $0.23 |
| Postcard | $0.23 |
| Priority Mail, 1 lb. | $3.85 |
| 2 lb. | $3.95 |
| Flat-rate envelope | $3.85 |
| Express Mail, 1/2 lb. or less | $13.65 |
| 1/2 lb. to 2 lbs. | $17.85 |
| Flat-rate envelope | $13.65 |
| Certified mail | $2.30 |
| Domestic money order | $0.90 |
| Address correction | $0.70 |
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It only takes a few seconds....
SIGN UP FOR OUR LISTSERV! Thanks, MIGS usersJudy Rockafellow
-lowest prices for 450 items on UI contract -online list of more than 45,000 office supplies -immediate online pricing information -next-day delivery -quick ordering -accurate, efficient billing PRINTING DEPARTMENT Document Services works with College of Business on printer upgradesThe PBB Document Center and the College's copy room had four analog printers that she replaced with three 600-dpi digital printers that are connected to users' work stations. The Document Center uses two of the printers, one for large jobs and the other as a backup. The third, a 55-page-per-minute machine for smaller files, is owned by Document Services but used solely by Business faculty and staff. It sits behind a gate in the Document Center and is available 24 hours a day, seven days a week, to individuals who have a key to the area. A new scanner, with "powerful editing tools," resulted in a new service at the Center. "We scan and convert files to Acrobat PDF, then return them to the professor," says department information specialist Tim Blake. Other new services there are cleaning up scanned copy, combining scanned with electronic copy, and tape binding, says Carolyn Stoddard, Document Center operator. She adds that she can easily reprint an order on request, because the Center archives the documents it prints. By all accounts, the "24-7 room" is a success. "Professors print directly from their desktop and then go pick up the completed work. For confidential material, they often send files to a queue, go to the printer, and then hit the print button," says Kline. The room also has shredder. "A lot of them like it very much," says Blake. "It's better quality. They especially like having access to their own digital printer." In order to print, each user needed a printer driver installed on his or her computer. "I went around to each person's office and set them up," says Blake. "An advantage of Document Services doing this is that we provide installation, training, and tech support. The biggest advantage, though, is improved quality—and the convenience of sending files from their office." Other benefits are that the College need not concern itself with toner, paper, printer supplies, machine purchases, and service calls. Ultimately, it spends less money per page than if it operated its own printers. And users do not need a requisition for each order. "They send work with an ID number. We bill them monthly," says Kline. Contact Marge Kline, 384-3717, if you have questions or if you would like to discuss establishing a similar program for your college or department. Order larger quantity for lower per-piece cost |
| Item | price 250 |
cost each 250 |
price 500 |
cost each 500 |
price 1000 |
cost each 1000 |
| Business cards: UI, CHI | $34 | 13.6¢ | $42 | 8.4¢ | $63 | 6.3¢ |
| Business cards: UIHC | $44 | 17.6¢ | $53 | 10.6¢ | $71 | 7.1¢ |
| Envelopes, #10: | $49 | 19.6¢ | $57 | 11.4¢ | $74 | 7.4¢ |
| Letterhead, watermark: UI, UIHC | $41 | 16.4¢ | $51 | 10.2¢ | $69 | 6.9¢ |
| Letterhead, bond: UI, UIHC | $38 | 15.2¢ | $44 | 8.8¢ | $55 | 5.5¢ |
| Letterhead memos, half-sheet watermark: UI, UIHC | $42 | 16.8¢ | $48 | 9.6¢ | $59 | 5.9¢ |
| Letterhead memos, half-sheet bond: UI, UIHC | $39 | 15.6¢ | $44 | 8.8¢ | $51 | 5.1¢ |
Character Counts: Meet Keith YoungFor each job he will "hang the plate, add water, and make a couple of pulls." (Translation: he attaches to the press the aluminum printing plate that bears the image, wraps it around a cylinder, and clamps it down. He then puts water on the plate, so the soy-based ink adheres only to the image area. Finally, he prints test sheets and fine tunes the position of the plate.) "We make sure everything's right before we start running it," he says. "That's the biggest part of our job -- if it's not right and we run it, it's done. We have to start all over again." He loads stacks of 23x35-inch sheets of paper onto the press and watches closely to make sure it operates properly. At several points during a run he will pull a printed sheet from the stack for a quality check, looking for debris (called hickeys and scum in the trade) and checking to see that the registration marks align on the front and back of each sheet and from one sheet to the next. The work can be wearing. "I just finished a job that was 45,000 sheets, enameled," he says. "It took me three days to run it. I was pretty whipped by the time I was done." There is also preventive maintenance. "It's part of the preparation, making sure these machines are running at their peak," he says. Keith and his wife, Donna, met at their previous jobs. She now works in the bindery at a local printing business. They live near West Branch, where, says Keith, "I work in my garden. Antagonize my wife -- that's a 24-hour a day job!" He raises a variety of vegetables. "We put up what we know how to do. Green beans, tomatoes. We freeze peas. Potatoes we leave in the ground." While an Iowa native, Keith says "I'm a Missourian at heart. Most of my relations are there. I go down there when I can." He plans to visit more in the future. "I'll travel when I get older. Wherever the road takes me—I'll just get in and go."
We are . . .Business Services: Central Mail System, Laundry Service, Materials Management, and the Printing Department, serving The University of Iowa. Into Print is distributed free and on request to UI faculty, staff, and students.Contributors: Central Mail: Chris Kula; Laundry: Dave McClain/FSG, Jo Anne Worley; Materials Management: Gary Anderson, Judy Rockafellow. Editor: Jenean Arnold, jenean-arnold@uiowa.edu, 384-3723, 101 MBSB The University of Iowa Nondiscrimination Statement The University of Iowa prohibits discrimination in employment and in its educational programs and activities on the basis of race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or associational preference. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. For additional information on nondiscrimination policies, contact the Coordinator of Title IX, Section 504, and the ADA in the Office of Affirmative Action; phone 319/335-0705 (voice), or 319/335-0697 (text); The University of Iowa, 202 Jessup Hall, Iowa City, Iowa 52242-1316. |