Into Print, The University of Iowa Business Services' quarterly newsletter, aims to educate, inform, and entertain its readers, with a goal of fostering positive communication between the departments, their staffs, and their clients.

IN THIS ISSUE
News briefs
Summer, Fall Into Print combined
University Surplus hours of operation change
Copy Center changes include added services, closings
Keep using Riverside Drive entrance to MBSB
Correction: email address for the OfficeMax program

TypeStrikes

General news
FY 2007 rate changes
    Color copies
    Stationery
    Parking
Welcome home - Tim Blake
Staff changes: Doing the IT shuffle
Business Services staff earn U.S. citizenship
Check out our customer learning opportunities

Central Mail Services
Postal Service to increase rates - again
USPS getting tough: incorrect addresses to cost more in 2007

Equipment Rental
Equipment Rental turns 40

General Stores
General Stores posts record sales for FY '06
Save October 11 for Fall Office Products Show
Contact General Stores for desk-style University calendars

Parking and Transportation
Commuter Programs adds van pools
Web-based Commute Calculator compares driving, bus, van pool costs
Fleet Services loses little time after tornado
Parking & Transportation hosts regional conference

Printing Department
Printing increases availability of color
Copy Centers now print exams
View CLAS stationery on web before ordering
Print to Copy Centers from ITCs, ICON
Tip: Send pdf files, not laser prints
Character Counts: Meet Chris West
In memoriam: Sharlene Reihman

Surplus
Clear CPUs before sending computers to Surplus

We like feedback: Story ideas; Address corrections, additions; e-mail

We are . . .

Business Services directory

The University of Iowa Nondiscrimination Statement

The Hardin Library and Main Library centers were closed in June. Copy Center Services still maintains the self-service, coin and vend card-operated machines in those libraries. Additionally, Information Technology Services now manages the printers at the University's libraries. Copy Center Services previously had this responsibility. This change took place during the summer.

Construction of the intersection should be completed this fall. Until then, consider using our courier service, 384-3700, for pick-up and delivery of your printing proofs to reduce congestion in the area.

STATIONERY
The prices below are for the preparation and printing of standard University stationery. Styles for The University of Iowa, University of Iowa Hospitals and Clinics, and Children's Hospital of Iowa are available. Items not listed here and quantities greater than 2,000 are listed in the prices section of the Printing Department website.

The press needed a manager; Mike Cash took that role, leaving his position as Printing Department IT support person open. Terrell Hunter, who had covered for Tim Blake as the Copy Centers' IT specialist while he was in Iraq, stepped up. Blake became the operations and IT support person for the new press. And Jason Prell moved in as IT manager for Business Services.

As manager of the digital press area, Cash is working on establishing procedures. Blake operates the press and provides IT support for customers, helping them create files properly and send them to the press. Hunter's responsibilities include Printing Department server management, departmental support, and desktop support for customers. He will continue serving the Copy Centers as well. Prell's position includes management and software development. He prevously worked at Information Technology Services as a software developer.

The requirements for citizenship include five-year residency in the United States; a background check; an interview with the Immigration and Naturalization Service; a test covering infomation about the U.S. constitution, flag, government and history; a demonstration of reading and writing skills; and an oath of allegiance.

Flo grew up in Bucharest, the capital of Romania. He traveled the world extensively as a professional rugby player, but has chosen to settle in the Iowa City area. He and his wife, Bogdana Rus, plan to build a home on an acreage they own in rural Johnson County.

Sanda is a full-time student majoring in marketing at the College of Business, in addition to working full time. She and Alex own a home in Iowa City - "We bought the house just two-and-a-half years after being in the U.S." says Alex. He holds a degree in economics from Babes-Bolyai University, in Cluj-Napoca, Romania, and plans to attend graduate school and earn an MBA after Sanda finishes. Beyond that, who knows? "The U.S.A. has too many possibilities to stop there," he says.

For more information: the Into Print Character Counts feature profiles Sanda in the Summer 2003 issue and Flo in Fall 2004.

Printing Workshops in historical printing technologies, including typesetting on a Mergenthaler Linotype, will take place on October 11 and 18. They are conducted under the auspices of the UI Center for the Book. Contact: Gary Frost at UI Libraries, gary-frost@uiowa.edu.

Tours Groups are welcome to tour Printing, Mail, and General Stores at the Mossman Building. Contact: Jenean Arnold.

New staff orientation: Business Services staff participate in the Learning and Development monthly new faculty and staff orientation sessions. Contacts: Linda Noble, Parking Services; Jenean Arnold, other Business Services departments.

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Nonprofit Standard Mail will increase, on average, by 9 percent, and mail categories will change to accommodate Postal Service processing equipment and procedures. Characteristics of light-weight and rigid flats will also be reviewed, with speculation that these types of envelopes will be significantly more expensive to mail. Central Mail Services will keep you updated about this rate proposal as it develops.
Chris Kula

For mailers who currently send address files through a cleansing software, incorrect addresses are considered nonconfirmed delivery points and assigned ZIP+4 codes that may be valid but not deliverable. For example, 123 Main St. may be assigned a ZIP+4 code because Main Street has an address range from 100 to 200. But, according to DPV data, 123 Main St. is an empty lot instead of a nonconfirmed delivery point.

Beginning August 1, 2007, CASS-certified software will not assign a ZIP+4 code if the address is not a confirmed delivery point, even if it previously had a ZIP+4 code. Please keep tuned in to this change, as it could have a significant impact on all presorted mailings. Central Mail Services will be working to provide the latest in software that will assist in these upcoming changes. A correct delivery address is one component of a machine-readable mailpiece. The Central Mail website contains more information about machine readability.
Chris Kula

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"I don't know who had the idea, but someone came up with a suggestion to rent them," says Equipment Rental manager Gerry Miller. The idea was a hit with the office staff on campus, and Rental Pool was born.

Miller started working there about eight years later. They shared space with Surplus, but had started buying equipment specifically to rent instead of waiting to see what surplus material came in. The stock of about 100 items was mostly typewriters and dictation equipment.

Eventually Rental Pool moved to its own building and changed its name to Equipment Rental. Now, 40 years later, it handles 2,500 to 3,000 items, mostly electronic, with about 33 percent turnover per year. Not bad, for a load of used typwriters.

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The University directories (herd books) are usually available in October or November. We will e-mail ordering instructions when they arrive; we will not take early orders for them.
Gary Anderson

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Parking and Transportation has a Commute Calculator on its website to help estimate the cost of your commute. The calculator asks you to fill in basic information, such as the distance you drive, the number of days you work, and fuel costs, then calculates how much you spend in a month and in a year. It also compares your expenses with the cost of riding public transit or with a van pool. Go to www.uiowa.edu/~parking/Commute_Calculator.html to find out how much it costs you to drive.
Michelle Ribble

The tornado hit Thursday night. After a little scrambling, they were able to rent out vehicles Friday morning. The service resumed full operation by Monday. After a brief stay in the University Services Building, the office staff moved into their new (hopefully, temporary) headquarters, a trailer sitting on the building's old foundation. The shop staff relocated to the Cambus facility across the street.

The trailer feels more than a little cramped and there's no running water, but there are few complaints. Fresh air and an open sky are only a few steps away when it feels too cozy, and USB, which does have water, is a short block away. "It's not so bad now, but when it gets cold and snowy, it will be a little more difficult," says Wilson.

There has been no word yet about rebuilding. In the meantime, Fleet Services keeps doing what it does best, providing and servicing vehicles for the University.

The conference began with an opening reception, catered by the IMU, on Sunday evening at the Museum of Art. On Monday and Tuesday, the Parking and Transportation director and managers gave presentations covering parking, fleet, and transit topics. In addition to the presentations, there were roundtable discussions of current issues, a guided bus tour of the University campus, and a vendor showcase.

We enjoyed hosting the conference even though the tornadoes that ripped through town three days earlier did add some twists. The conference was held in downtown Iowa City at the Hotel Vetro, which sustained some tornado damage. The Fleet Services building was destroyed, so the offices and shops had been relocated. Our bus tour of campus had to be rerouted due to road closures, but we were able to include areas of town that sustained tornado damage.

Although the tornado had an effect on the conference, our staff did an excellent job performing emergency management skills and hosting the conference. Kudos to the Parking and Transportation staff for a job well done. Next year's conference will be hosted by the University of Michigan. We trust there won't be as much excitement preceding it.
Michelle Ribble

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The Hewlett-Packard Indigo press produces high-quality, process color documents that approach the quality and color range of offset printing. Its patented liquid ink technology covers with a translucence and consistent gloss that lets the reflective characteristics of paper come through. A wide range of substrates is available; coated and uncoated papers in text and cover weights will be standard stocks.

The press prints crisp, high-definition text and images (the system analyzes an image as it is printed and adds dots to fill gaps at the edges); prints at 812x812 dpi resolution; is calibrated to a 175-line screen; and uses a fast-drying ink that solidifies as soon as it transfers to the paper. The maximum sheet size is 12.5x18.5 inches.

The Copy Centers have new, Xerox color printers on a trial basis. They produce images with a 1200x600-dpi resolution on up to 11x17-inch paper, and can handle heavier and specialty papers, envelopes, labels, and transparencies.

Check with your Printing Services customer service representative or Copy Center staff if you're interested in using color in your documents.

Standard Copy Center fees are charged for the printing and related services. Standing accounts, also known as M-numbers, are the preferred payment method. Contact Margie Yoder at the Printing Department accounting office to establish an account. Exam Service will continue to provide answer sheets and scoring services free of charge.

The Printing Department has posted complete information, instructions for ordering, and the forms you'll need for ordering on its website. Contact a Copy Center staff member or Exam Service for more information.

A number of colleges and departments use a particular style for all their units. The Printing Department website has links to these styles and, this summer, added a link to the CLAS styles. Checking the styles first will help you order the correct one.

Contact your Printing Department customer service representative, the College of Liberal Arts Dean's office, or University Relations if you have questions about using the identity system.

This is a new web feature from the Printing Department, targeted for Information Technology Center and ICON online course system users. You may send any files you need printed for University purposes - theses, reports, resumes, and course materials, for example.

At four cents per impression, the cost of using a Copy Center is low when you consider the costs of toner, paper, and maintenance for a home or office printer. Other advantages of using the Centers include high-speed printing; a variety of paper (sizes, colors, and weights); and high-quality color printing and binding options.

Chris prepares and maintains the list of contractors who are to receive the plans, organizes the billing files for the specification books for each project, maintains telephone records for orders received by phone, and does the bookeeping necessary to keep everything straight.

"The number of customers on the list and the number of plans on the shelf have to match the number of jobs printed," says Chris. She must keep track of when each set of plans is sent or picked up. By law, everyone on the list must receive addendums no less than two days before the bid deadline.

The work is fast-paced. Design and Construction Services sets deadlines for mailing the plans - usually two to three days on bid jobs and 24 hours on reviews. Addendums usually need to be out the same day. With such a small staff, each person fills in for the others on occasion, so there's plenty of variety to the job.

"It's important work, a big responsibility, and a challenge I like," she says. "It's exciting to get files electronically, build the job, print it, work as a team to get it out the door, and meet the deadline. There's stress, but it's good stress. It's not mentally stimulating if there's not enough work to do." If office problems arise, she says, "you can't give them priority. If you don't meet deadlines and keep your customers happy, you're out of business."

Chris's son, Patrick, graduated from Iowa City West High this year and is studying computer programming at Kirkwood. Their family includes Buttons, a 12-year-old border collie-black lab mix, and newcomer Mandy, a 6-week-old pug-beagle mix.

"I spend a lot of time with my son," says Chris. "We go to movies, bowl, eat out a lot, visit family." She and her boyfriend, Ronnie Malichky, enjoy concerts, fairs, country dancing, rodeos, and eating out. Encouraged by the UI Wellness program's website, recently she started walking for fitness.

A West Branch native, Chris grew up helping on her grandparents' farm, "...baling hay, cleaning the farrowing house, canning, and dressing chickens." No more, though. "I mow the lawn only if I have to! I'm pretty much into working and doing things with Pat," she says.

It's a good life, she says. "I'm in good health, my son's doing great, I like my job. I feel fortunate every day."

Sharlene enjoyed craft work, and she knitted sweaters for the children and grandchildren born to her colleagues in Printing. She cared for both her parents until they passed away. She is survived by two brothers, their families, and her beloved sheltie, Katy.

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"We get computers in every day that have that kind of data on them," says University Surplus manager Joe Hennager. "About 35 to 40 percent of the computers that come in have not been wiped. And people who do their own have about a ten to twenty percent failure rate." Although the property removal form now asks whether you have cleared your data, Surplus staff always check to be sure it has been done.

"We check every computer to see if it's been wiped," says Hennager. "If it hasn't, we will contact you and ask that you do it. If it's been done improperly, we will bring your computer to you and show you how to do it." Finally, when the computer is returned properly wiped, they check it again.

"We record the serial number and that we have wiped it," says Hennager. "We want to be the last line of defense and the departments to be the first line."

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Story ideas: Are there topics we haven't covered that you would like to see in our newsletter? Do you have questions you would like us to address? Send an e-mail to jenean-arnold@uiowa.edu or a memo to Into Print,126C MBSB.

Address corrections and additions: If you wish to be added to the Into Print mailing list, fill out and send our form or e-mail the following information [University of Iowa campus addresses and @uiowa.edu e-mail suffixes only] to jenean-arnold@uiowa.edu:

• Your name
• Department
• Campus Mail address
• whether you want the print version, e-mail notification of Web posting, or both.

E-mail us: Send questions and comments about departmental topics to:

Bionic Bus . . . bionic-bus@uiowa.edu
Cambus information . . . cambus-dispatching@uiowa.edu
Central Mail . . . central-mail@uiowa.edu
Commuter programs . . . commuter-programs@uiowa.edu
General Stores . . . genstores@uiowa.edu
Motor Pool . . . motor-pool@uiowa.edu
Parking facilities operations . . . facilities-dispatch@uiowa.edu
Parking services . . . parking-office@uiowa.edu
Wide Media Center . . . widemedia-printing@uiowa.edu

Copy Centers:
Boyd Law . . . dcblb-printing@uiowa.edu
Hardin Library . . . dchlhs-printing@uiowa.edu
Iowa Memorial Union . . . dcimu-printing@uiowa.edu
Med Labs . . . dcml-printing@uiowa.edu
Mossman Building . . . dcmbsb-printing@uiowa.edu
Pappajohn Bldg . . . dcpbb-printing@uiowa.edu
UPACS and Copyright Service . . . upacs-printing@uiowa.edu