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FALL 2000-01
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For most of their college career, students solve problems as they arise and take care of their lives without help.
But then comes the time that your student faces impending exams, the term paper that didn’t get written, a breakup with a boyfriend or girlfriend, or the anguished realization that a roommate problem isn’t going to solve itself. Issues such as these, combined with too little sleep and perhaps a diet punctuated with pizza and potato chips, may produce meltdown. That’s when parents get the dreaded post-midnight telephone call.
What should you do to help your student most effectively?
"Listen first, then help students analyze and discuss solutions," says Belinda Marner, assistant vice president, Office of Student Services. "Stay calm. Be supportive."
When problems arise, sometimes students turn first to parents.
"But parents may not get the entire story. You think you know your child, but it’s hard to tell what’s happening when you’re separated. If a parent is supportive, the student will be more inclined to tell the whole story about what is happening and begin to think through ways to solve their own problems," Marner says.
If your son or daughter lives in a residence hall, resident advisers are good people to turn to for help, she says.
They’re trained to recognize typical concerns, elicit more information, and assist students in moving in the right direction to find help.
Although there are many offices on campus dedicated to helping students, parents sometimes prefer to call one place instead of trying to sort through them all to find one to recommend to their student.
"If so," Marner says, "our office can do that (319-335-3557). We may be able to recommend an appropriate source of help."
While parents may want to intervene to help their student, it is not always a good idea to try to solve problems for them. Marner suggests, "It sometimes works best for someone on campus to deal with the student directly. Going through a parent who may not have complete information sometimes delays getting the student’s problem solved."
It’s also important to realize that all students have problems at some point.
"Learning to solve conflicts is part of learning to be a citizen in this learning community," she says. "Students are unlikely to take the initiative and assume responsibility for solving problems if the parent always does that for them."
—By Anne Tanner
Office
of the Vice President for Student Services
249 Iowa Memorial Union
319-335-3557
Hours: 8 a.m-5 p.m., Monday-Friday
This office oversees the educational programs and services available to students. Its web site will connect you to academic and administrative services for students in colleges, the Provost’s Office, University Services, and auxiliary enterprises.
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4189
Westlawn South
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Hours
When school is in session:
Monday-Thursday 8
a.m.-6 p.m.
Friday 8 a.m-4:30 p.m.
Saturday 9 a.m.-noon
During breaks:
Monday-Friday 8 a.m-noon & 1-4:30 p.m.
During summer school:
Monday-Friday 8 a.m-4:30 p.m. Saturday 9 a.m.-noon
This is the first place for students to look for help with medical problems of all kinds. They need to phone for an appointment. Student Health Service is accessible to persons with disabilities, and the entrance of the clinic has an automatic door opener. Three Cambus buses, three Iowa City Transit buses, and all routes of the Coralville Transit System stop at the front door.
Health Iowa, a part
of Student Health Service, has medical information your student may need.
Health Iowa operates a web site that lets students ask questions anonymously.
All students can read the answers (see above web site address).
University of Iowa Hospitals and Clinics Emergency Room
319-356-2233
319-339-3600
3223 Westlawn
319-335-7294
Hours: Monday-Friday 8 a.m.-5 p.m.
University Counseling Service has clinical psychologists on staff to provide individual and group psychological counseling for students, primarily on a short-term basis, to help with academic and personal support programs. It collaborates with Student Health Service in addressing the mental health needs of University students.
Crisis
Center
319-351-0140
A community telephone hotline offers trained volunteer counseling on a 24-hour hotline for persons contemplating suicide or working through difficult problems.
Resident
Advisers
They’re trained to recognize signs that your student needs help and to refer him or her to sources on campus. This should be a first step for students who live in residence halls.
1100 Quadrangle Residence Hall
319-353-5700
Hours: Monday-Friday 8 a.m.-4 p.m.
Open until 7 p.m. Thursday during school year
The center helps first-year students learn how to manage academic programs and responsibilities and cope with independent living. Also teaches students how to use the resources and services of the University. Students who enter with open majors can explore possible major areas.
Advising
for Sophomores, Juniors, and Seniors
Once a student has 24 hours of credit and has selected a major, an adviser is named in the major area. If a student does not mesh well with an adviser, students may ask to be assigned a new adviser.
Professors
Students sometimes hesitate to go to professors when they’re having trouble understanding the subject or the professor’s approach to it. But professors want the student to provide feedback. If an appointment is made and the problem is not solved, each college has a procedure for requesting further assistance or accommodation.
Support
Service Programs
310 Calvin Hall
319-335-1416
E-mail: ssp-advisor@uiowa.edu
Hours: Monday-Friday 8 a.m.-5 p.m.
Support Service Programs provides supportive counseling and academic assistance to traditionally underrepresented and educationally underserved students. It includes a federally funded tutoring program in math and science for low-income students, students who are the first generation in their families to attend college, and students with disabilities.
3100 Burge Hall
319-335-1462 (voice)
319-335-1498 (text)
Hours: Monday-Friday, 8 a.m- noon, 1-5 p.m.
Student Disability Services facilitates equal opportunity for students with disabilities in all phases of their academic careers.
Office
of Student Financial Aid
213 Calvin Hall
319-335-1450
Hours: Monday-Friday, 8:30 a.m.-noon, 1-4:30 p.m.
A family’s financial situation can change during a student’s academic career. It’s important to report all changes to the Office of Student Financial Aid. After all, they could increase a student’s eligibility for assistance in meeting education costs.
If your student would like to look for a part-time job, Jobnet may be a good first start. It lets you request specific kinds of jobs.
The Student Loan Accounting Office,5 Calvin Hall, has no-interest emergency loans for students. The loans will be paid back on the next U-bill.
Student Judicial Procedures
The Code of Student Life regulates student conduct in those situations where behavior directly affects the University’s function as an academic institution. If your student has violated the Code of Student Life, he or she will be dealing with the office of The Vice President for Student Services, 249 Iowa Memorial Union. Phone: 319-335-3557 or e-mail vp-student-services@uiowa.edu.
C108 Seashore Hall
319-335-3608
Appointments via e-mail: ombudsperson@uiowa.edu
The Ombudsperson’s Office investigates claims of unfair treatment or erroneous procedure and serves as a neutral and detached listener, information resource, adviser, intermediary, and mediator. The office cannot change policies or decisions but can bring to administrators’ attention decisions that violate students’ rights.
Student
Legal Services
155 Iowa Memorial Union
319-335-3276
Call for appointment.
A supervising attorney and four to five law students advise and represent students in legal matters at reduced cost.
202 Jessup Hall
319-335-0705 (voice)
319-335-0697 (TTY)
Hours: Monday-Friday 8 a.m.-5 p.m.
The Office of Affirmative Action oversees the University’s affirmative action program. It investigates and resolves complaints of discrimination and sexual harassment.
Department
of Public Safety
323 S. Madison St.
General Information: 319-335-5022
Emergency number: 911
Hours: 24 hours, every day
The Department of Public Safety provides law enforcement for more than 40,000 faculty, staff, and students. In addition to law enforcement, the department has a broad-based education program.
Department of Public Safety
319-335-6000
Rape Aggression Defense System
This 12-hour course taught by Department of Public Safety officers teaches risk-reduction techniques and the importance of being aware of surroundings.
Rape
Victim Advocacy Program (RVAP)
In Iowa: 1-800-284-7821
Outside Iowa: 1-800-656-HOPE
Trained advocates are available to help survivors of rape, both men and women, to get proper medical, legal, and emotional help in the aftermath of a sexual assault. The group also educates students about rape and provides counseling for rape victims.
Cambus
Saferide
319-335-8633
Bus service is available on Friday and Saturday nights along Cambus’s Red and Blue routes until 2:30 a.m. Saferide Van Service provides rides to addresses not available on the Red and Blue routes. Its last trip leaves Schaeffer Hall at 1 a.m.
Safewalk
319-353-2500
Hours: Sunday 7 p.m.-midnight
Monday-Thursday 7 p.m.-midnight
Student-run evening escort service for University of Iowa students, staff, and faculty helps to reduce the risk of sexual assault and other violence. It’s funded by University of Iowa Student Government.
Blue
Cap Phones
These direct lines to Department of Public Safety can be found in strategic locations around campus.
Residence
Services/Housing Office
Burge Hall
319-335-3000
Call for information on residence halls on campus and University Apartments.
210 Iowa House
Iowa Memorial Union
Hours: Monday-Friday 10 a.m.-5:30 p.m.
Summers: Monday-Friday noon-5 p.m.
The office offers plentiful information for both landlords and tenants.
Campus
Information Center/Housing Clearinghouse
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Iowa Memorial Union 319-335-3055 |
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This is the first place to look for an apartment. Listings tell price ranges and requirements. Most apartments have 12-month leases.
315 Calvin Hall
319-335-1385
Hours: Monday-Friday 8 a.m.-5 p.m.
This office provides full resources to students seeking information on potential careers, trying to choose a major, or trying to find an internship. It also works with employers hoping to find interns. It has a full career library. Career Development Services also operates The Iowa Advantage.
In this program students learn to build a portfolio of work, how to best present themselves to prospective employers, communication skills, computer skills, teamwork, leadership, interpersonal skills, and career preparation/job readiness.
Business
& Liberal Arts Placement
24 Phillips Hall
319-335-1023
Hours: Monday-Friday 8 a.m.-5 p.m.
This office works with recruiters hoping to hire Iowa graduating students and with students who wish to arrange interviews, research companies, or do mock interviews. The office uses eRecruiting.com, an Internet service that allows employers to search quickly for Iowa graduates who meet specified criteria and allows students to search for particular kinds of positions, geographical locations, or other criteria for prospective jobs.
N302 Lindquist Center
319-335-5353
319-335-6083 fax
Hours: Monday-Friday 8 a.m.-5 p.m.
The Educational Placement Office helps students create electronic portfolios of their work on the Internet so that prospective employers can view videos of the student teaching and see examples of class work. Counseling, job listings, and a wide range of career information are available.
Career
Development Center, College
of Nursing
30D Nursing Building
319-335-7015
Hours: Monday-Friday 8 a.m.-5 p.m.
The center assists nursing students with their professional goals by providing workshops on résumé and letter preparation, search techniques, and interviewing skills.
3307 Seamans Center
319-335-5763
Hours: Monday-Friday 8 a.m.-noon & 1-5 p.m.
Engineering Career Services is a comprehensive career service with professional staff available to help students (first year through graduate) acquire job-seeking and interviewing skills. The office also runs extensive student internship and cooperative education programs.
University of Iowa Student Government
The University of Iowa
Student Government (UISG)
48 Iowa Memorial Union
319-335-3860
UISG consists of an Undergraduate Activities Senate, an Undergraduate Collegiate Senate, and a Graduate and Professional Student Senate.
The
Afro American Cultural Center
303 Melrose Avenue
319-335-8296
The Afro American Cultural Center provides a permanent setting where Black culture can be nurtured and enhanced on the University of Iowa campus. The center also creates an atmosphere that allows students, faculty, and staff to interact with the Iowa City community in order to establish cultural ties and exchange knowledge.
Latino
Native American Cultural Center
308 Melrose Avenue
319-335-8298
From a welcoming picnic in August each year through programs for both Latino(a) and Native American student groups, the Latino Native American Cultural Center acts as a focal point of cultural activities for these two groups on campus.
Women’s
Resource and Action Center
130 N. Madison St.
319-335-1486
Hours: Monday-Friday 10 a.m.-5 p.m.
This center creates a community affirming all people and acts as a catalyst for social change and for women’s individual and collective growth. WRAC offers group services, information and referral services, advocacy services, counseling, and events.
Gay.
Lesbian, Bisexual, Transgender Union
203 Iowa House, Iowa Memorial Union
319-335-3251 (voice)
319-335-3407 (fax)
Provides support and information to its members, educates society on its issues, and addresses civil and human rights. A comprehensive list of resources in the Iowa City community for GLBT individuals is at http://www.uiowa.edu/~iapride/resource/health.html.
Among the University’s 350+ student organizations are many that center around the nationalities or ethnic backgrounds of students on campus. See http://www.imuis.uiowa.edu/osl/studorgs.html.