Frequently Asked Questions
Do you provide fingerprinting services? What are the hours? How much is it?
We provide free fingerprinting services to University of Iowa faculty, staff, and students. Please bring your fingerprint cards in but do not fill them out until after you are fingerprinted. We use a Crossmatch Livescan fingerprinting system. The hours of fingerprinting are:
Monday thru Thursday
9:30 a.m. - Noon
5:00 p.m. - 7:00 p.m.
No Fingerprinting is done on University Holidays
Can you unlock my car if I locked the keys in it?
We provide vehicle unlocking service to cars that are parked on campus. You must be the vehicle owner or lawful possessor of the car with some method of proof of this fact. However we cannot unlock cars with power locks and we have only one type of tool to unlock the car with so we cannot unlock some cars or models. Please call our dispatcher @ 335-5022 for questions.
What if I am locked out of my office?
We will only unlock offices for people who have locked their own keys in their own office. You must have a picture ID and we must be able to verify that you should have access to the office. If we cannot verify your access, you must contact your supervisor for access to your office. If you forgot your keys or lost them, we will be unable to unlock your office we will be unable to verify you should have access to the room. We apologize for the inconvenience, but security is our #1 goal.
What if my ID card or proximity card will not work?
We have no control over the electronic building access system. You must contact Facilities Management at 335-5071 for questions. Due to the complexity of the system and variable user rights, we will not override the electronic system.
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Will you give me a ride to the hospital?
We provide medical transportation from campus to a hospital and back. However if you have an emergency, call 911 for an ambulance. We will not provide transportation services in emergency situations or when it may be inappropriate to do so, such as broken bones, excessive bleeding, or unstable vital signs. The officer has the right to refuse transportation and call an ambulance when appropriate.
I have been emailed by a "Nigerian" 419 Advanced Fee Fraud Scam. What do I do?
This scam usually begins with a letter-form e-mail sent to many target recipients making an offer that will purportedly result in a large payoff for the intended victim. The stories behind the offers vary, but the standard plot is that a person or government entity is in possession of a large amount of money or gold. This person, for myriad reasons, either cannot access the wealth directly or is no longer in need of it.
- The United States Secret Service continues to be tasked as the primary US law enforcement agency in dealing with Advance Fee Fraud (419) matters. United States Citizens and Residents who HAVE suffered a Financial Loss are instructed to contact the nearest Field Office of the United States Secret Service (USSS) by telephone.
- You may file a Financial Loss complaint online with the Internet Crime Complaint Center (IC3) [formerly the Internet Fraud Complaint Center (IFCC) ]. This organization is a partnership of the National White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI).
- American citizens concerned that they may be the victims of an international scam may also call the U.S. Department of State at (888) 407-4747 or the nearest U.S. Embassy or Consulate.
