ProTrav
Procurement Card & Travel Expense Voucher
Did You Know?
2009 Quarter One

The ProTrav Post Audit team has been renamed 

It will now be known as Quality Assurance Team.  The mission of the Quality Assurance Team is to review and assess the ProTrav program and provide recommendations to maintain and improve the security and financial integrity of the program.  The Quality Assurance Team provides analysis and guidance through periodic reports and reviews, based on the policies and regulations set forth by the University of Iowa Operations Manual and State Board of Regents.

New and Improved functions released to ProTrav 2/3/09

Based upon the results of a recent systems survey, and requests from ProTrav users, this upgrade includes improved functionality, new search abilities, data links, improved access requests and much more.  To read the entire announcement, click on the link below.

http://www.uiowa.edu/~purchase/PCard/PCard%20News/pcardnews.htm

Disputed Transactions

PLEASE NOTE:

• US Bank will initiate the dispute process by contacting the vendor’s bank to obtain the requested information.  They will generally send you a letter stating they are working on your dispute request. 
• If you don’t hear anything from US Bank, it is your responsibility as the cardholder to contact US Bank and check on the status of your dispute.  There are instances where you may have faxed the form, but it never made it to US Bank. 

• If the dispute is resolved in favor of the cardholder, a credit will be applied to the account.
• If the dispute is resolved in favor of the vendor, US Bank will forward supporting documentation to the cardholder, which must be submitted to the Accounts Payable department to be filed with the original charge.
• The dispute should be resolved within two billing cycle.
• The Cardholder is responsible to pursue the resolution.