ProTrav
Procurement Card & Travel Expense
Voucher
Web Based Reconciliation Tool
Did You Know?
October 2007 Edition
When should a cardholder initiate
an Item Dispute?
A
transaction/s should be disputed if the cardholder does not recognize
the transaction/s and they have been unsuccessful when attempting to
resolve the issue directly with the vendor in question. A
billing inquiry/dispute form should be completed online in ProTrav.
To
preserve dispute rights, a dispute must be received (in writing from
the cardholder in the form of the billing inquiry/dispute form) within
60 days from the statement date in which the transaction/s appear.
The
following will occur once the dispute is initiated:
- UI’s card provider will
order a sales draft copy from the merchant in question.
- The merchant has 30 days to provide
a copy of the sales draft to the card provider.
- Once documentation has been obtained
it will be sent to cardholder. If
not received a credit will automatically be applied back to the cardholder
and case closed.
- Cardholder has 14 days to respond
to received documentation. If
no response is received, the case will be closed and the cardholder
will assume transaction or in case where credit was already applied,
the cardholder will be recharged.
- Depending on the dispute reason
identified by the cardholder, a credit for the dispute may automatically
be applied back to the cardholders account and a chargeback to the
vendor.
- The vendor has 45 days from the
date of chargeback to submit a rebuttal.
How do I dispute a transaction?
Click here for detailed instructions.
What’s the difference between
a disputed transaction and fraud?
A
dispute is initiated in place of a fraud report if the cardholder recognizes
the vendor and may have done business with them in the past, but does
not recall this specific transaction.
In
the event of a fraud report, the cardholder does not recognize the
vendor, and most likely has ot done
business with that vendor in the past.
If
potential fraud is detected the cardholder should immediately report the transaction/s in question to the following;
- US Banks Fraud Division at 1-800-523-9078
- UI Purchasing Department 335-0385
or 335-0389
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